Desktop Support Specialist

2 Months ago • 2-5 Years • Administrative

About the job

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Job Description

Req ID: 25-356

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda

We are looking for an IT Support Analyst to join our team and provide support to internal employees on low to medium complexity technical issues, by diagnosing and resolving hardware, software, and network issues. The role manages IT systems, user accounts, and provides remote support to distributed teams. The role involves using IT ticketing systems to track and resolve incidents while ensuring security and compliance. The IT Support Analyst works under general supervision, applying their expertise to resolve low to medium complexity issues and contributes to maintaining optimal IT operations.

What you’ll be working on

Provides support to internal employees on low to medium complexity IT issues
Monitors and maintains IT systems, ensuring optimal performance of computers, servers, and networks
Manages user accounts and access through Active Directory and other identity management tools, ensuring security and compliance
Provides remote support for offsite employees, resolving connectivity and software-related issues for distributed teams
Maintains accurate documentation of incidents, resolutions, and IT procedures, contributing to the internal knowledge base

What you bring to the role

Strong technical skills and previous experience in desktop support.
Be motivated, organized, and have an eye for detail.
Bachelor’s degree or relevant experience in information technology or a related field
2-5 years of experience in IT support, technical helpdesk or equivalent
Excellent problem-solving and communication skills.
IT Service Management Tools and Frameworks
Experience with presentation and conferencing technologies, particularly around Zoom Rooms or Teams Rooms.

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.