Fraud & Abuse Analyst

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We’re looking for a Security Analyst who will help defend SurveyMonkey’s products against misuse. You will become a subject matter expert in our product abuse trends and use this knowledge to advocate for solutions and predict outcomes with new feature development. 

The Security Analyst will play an important role in identifying and categorizing new trends and communicating findings to cross-functional stakeholders across the organization.

What you’ll be working on

• Monitor fraud-related alerts, assess root cause and risk, report key performance metrics, and make data-driven recommendations
• Stay ahead of the curve by identifying emerging fraud and abuse trends, investigating new abuse vectors, and recommending effective solutions
• Take ownership of content review workflows and optimization, including overseeing updates to internal tools
• Collaborate with machine learning and data science teams to identify opportunities to improve models or predictions
• Partner on policy updates, evolve policy execution and participate in wider policy implementation and maintenance across privacy and security teams
• Participate in threat modeling sessions to identify potential abuse-related concerns before product launches
• Manage incident response as needed on a rotational, on-call basis

We’d love to hear from people with

• 2-4 years of Trust & Safety or fraud-related experience working in SaaS or a related industry 
• Familiarity with platform abuse-related issues and mitigations
• Strong orientation toward problem-solving and decision-making in an open and collaborative environment that will benefit the organization as a whole
• Ability to evaluate abusive content and take action without close supervision
• Ability to respond to occasional event escalations during non-business hours

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 1 day per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.