German Game Master

1 Month ago • All levels

Job Summary

Job Description

This is a fast-paced German Game Master role providing first-class customer support and ensuring a fair, safe, and fun player experience. Responsibilities include receiving player reports, collecting evidence, answering technical questions, reviewing chat logs, and adhering to company policies and fraud prevention measures. Effective communication within a dynamic team is crucial, focusing on exceptional responses and excellent communication quality. Collaboration with colleagues to identify trends in customer queries is also expected. The role requires native-level German and English fluency (reading and writing), previous customer care experience (contact center preferred but not essential), analytical and technical problem-solving skills, a proactive attitude, and excellent PC literacy. An interest in gaming, particularly MMOs, is highly desirable.
Must have:
  • Native German & English fluency
  • Customer care experience
  • Technical problem-solving
  • Proactive attitude
  • Excellent PC literacy
  • Gaming interest (MMO preferred)
Perks:
  • Full training
  • Competitive remuneration
  • Holidays
  • Team competitions & prizes
  • Social calendar
  • Supportive community
  • Employee wellbeing program

Job Details

Description

Game Master

Hours: 13:00 - 23:30 (UK Hours)
4 Day work week - weekend availability required
3 months fixed term contract
Fully Remote
Full Training Provided

We are currently looking for German Game Masters to join our team! This is a fast-paced role where you’ll provide first-class Customer Support and ensure a fair, safe, and fun experience for all players. This isn't just a regular Customer Service job; you will be one of the few specialists with the title of Game Master.

What you will be doing

  • You will receive incoming reports from players and collect evidence as part of an investigation.
  • You will also answer technical questions, review chat logs and ensure that company policies and fraud prevention measures are adhered to
  • You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as It is your responsibility, as a team member, to ensure the best customer care experience is given to all customers, always.
  • Maintaining a world-class, dedicated service, focused on exceptional responses and excellent communication quality.
  • Working with your colleagues across the wider customer community to identify any trends in any customer queries.

Requirements

What we’re looking for

  • Native level fluency in German & English, particularly reading & writing.
  • Previous experience in a customer care role (contact centre a plus but not essential).
  • The ability to analyse and execute technical customer service issues with a focus on providing a superior and positive customer experience & outcomes every time.
  • Self-motivated and a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
  • Excellent PC/Computer literacy & knowledge.
  • An interest in, and an understanding of gaming.
  • Experience of MMO and a passionate game.

Applicants Requirements:

  • Candidates living in the UK, Poland, Romania or Portugal must have the Right To Work in that Country (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
  • Candidates living in Poland, please note that you must have a valid Right To Work - we cannot support Zezwolenie Typu A/Type A Permit.
  • All candidates must adhere to confidentiality and security protocols, at all times.
  • All candidates will be required to pass an online language and skills test, including a final competency based live interview.
  • All applications should submit their CV in English.

Benefits

What we offer

  • You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world.
  • Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative team-work with people from all around the world, different nationalities and languages.
  • A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.


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About The Company

We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 30 years, providing industry-leading services to every part of the globe.


We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. 

8,500+ passionate gamers

650+ top developers and publishers as clients

5.3 million hours QA testing

7 year average client partner tenure

2,500+ LQA titles


PTW is a boutique games services company with over 40 offices in 16 countries worldwide. Our range of services include quality assurance, localization, player support, community management, art production, game development, and audio production services.


We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale. 


PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657. 


The PTW family of brands includes SIDE, 1518 Studios and Entalize

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