Global Account Manager - Client Services

Act as the day-to-day contact for global and local stakeholders on campaign operations, deliverables, and governance matters. 

Coordinate with local markets, the Global Media Lab, and specialist leads to ensure timely, accurate, and consistent campaign execution and reporting. 

Own and manage the global briefing and validation workflow, consolidating inputs from markets and checking for quality and strategic alignment before submission to client.

Maintain and regularly update the global governance toolkit (e.g. transition tracker, staffing plans, timelines, market org charts, etc.). 

Support the collection and consolidation of performance data, budget updates, and campaign reporting for quarterly business reviews, reconciliations, and media mix evaluations. 

Act as a guardian of global ways of working, ensuring all processes and deliverables follow the clients operating model and campaign tiering framework. 

Liaise with the clients global team and provide guidance to local markets to ensure consistent adoption of tools, templates, and taxonomy. 

Support market onboarding, documentation, and training to ensure readiness and alignment throughout the global network. 

Monitor and support test & learn programs, gathering learnings and best practices from campaigns to feed into global insights and strategic planning. 

Be an advocate for media innovation, helping circulate market knowledge, pilot initiatives, and key learnings across the account. 

Solid understanding of omnichannel media planning, with working knowledge of digital media platforms (programmatic, social, and search). 

Demonstrated ability to manage international stakeholders, coordinate inputs across time zones, and operate in a matrixed environment. 

Fluent in English (written and spoken); other languages are a plus. 

Confident communicator with excellent presentation and organizational skills. 

Detail-oriented and proactive, with strong project management capabilities. 

Comfortable working with reporting tools, Excel, PowerPoint, and shared drives (e.g. Google Sheets, Smartsheet, etc.). 

Knowledge of retail, sporting goods, or performance marketing is a plus. 

Passionate about teamwork, client excellence, and delivering operational rigor in a fast-paced international environment.