Knowledge Manager

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re excited to partner with a leading TechEd client to find a Knowledge Manager for a dynamic 6-month project opportunity. This role is fully remote, with candidates required to work within the Eastern or Central time zones on a W2 basis.

As a Knowledge Manager, you will play a key role in implementing and evolving the Knowledge Management (KM) framework across various business units. You will work closely with cross-functional teams to ensure the framework's successful adoption, governance, and continuous improvement. Additionally, you’ll manage the creation and organization of knowledge assets that support internal stakeholders, including web platforms, product interfaces, and contact centers.

Pay: $30-33 per hour + Healthcare Benefits

Application Deadline: December 22, 2024

Key Responsibilities:

• Design and Lead KM Framework: Manage the setup, governance, and ongoing success of the Knowledge Management framework across the organization.
• Collaborate Across Teams: Partner with cross-functional business units to align KM initiatives with broader organizational learning strategies.
• Content Development: Develop, organize, and evaluate knowledge assets (both account and technical) for enterprise-wide use, ensuring content is structured for easy access across multiple channels.
• Create KM Roadmap: Design and implement a roadmap for KM, incorporating industry best practices and advancements in tools and processes.
• Drive Knowledge Sharing: Advocate for KM tools and processes that promote knowledge sharing and foster a culture of collaboration and continuous learning.
• Monitor and Report: Establish and track KPIs to measure the success and impact of KM content, summarizing insights and identifying opportunities for improvement.
• Governance and Quality: Oversee the governance of KM content to ensure it adheres to guidelines, quality standards, and style consistency.
• Support Training and Adoption: Drive KM training efforts, ensuring successful adoption of tools and processes across the organization.
• Evaluate and Improve: Continuously assess and refine KM workflows and processes, integrating feedback from stakeholders and adjusting strategies for greater impact.

Knowledge Manager Requirements:

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, or a related field.
• 5+ years of experience implementing Knowledge Management strategies, ideally within technical teams or large global organizations.
• Strong expertise in developing and managing KM programs, with the ability to engage senior leadership and incorporate their feedback.
• Proven track record of leading cross-functional teams to achieve measurable results.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
• Collaborative approach, with strong interpersonal and communication skills to navigate a matrixed organizational structure.
• Ability to influence and lead with a positive attitude, demonstrating strong negotiation and conflict resolution skills.
• Willingness to travel occasionally.

Perks & Benefits:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning and Education Reimbursement
• Ongoing Training & Development

To qualify for our benefits package, candidates must work over 30 hours per week, with the assignment lasting a minimum of 10 weeks.

Apply Now!
If you meet the qualifications and are excited about driving the success of a key Knowledge Management initiative, we encourage you to apply. Our recruitment team will be in touch to guide you through the interview process and advocate on your behalf.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.