Lead Product Manager (Banking, Payments Services)

1 Day ago • 5 Years +

Job Summary

Job Description

As a Lead Product Manager at Tide, you will be responsible for driving the product strategy and execution for digital payments across Europe and India. You will build and scale a platform for SMEs to send, receive, and manage money, creating a frictionless financial experience. Responsibilities include market research, defining product roadmaps, collaborating with cross-functional teams, and ensuring successful product launches. You will also be involved in revenue growth and customer experience enhancements.
Must have:
  • 5+ years of experience in payments product management.
  • Deep expertise in payments and connectivity.
  • Strong understanding of fund flows and transaction settlement.
Perks:
  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Share options

Job Details

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.


Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.


Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM:

As a Lead Product Manager for Tide’s global payment services, you will drive strategy and execution for digital payments across Europe and India 

You’re an experienced Product Manager with a broad skill set - driven, analytical, commercial and strategic with a passion for using technology to deliver great card products, features and experiences for our businesses. You are resolutely customer-focused and recognize the importance of truly understanding what matters to customers, constantly obsessing about customers.

You will be responsible for building and scaling a platform that enables SMEs to seamlessly send, receive, and manage money. Your mission is to create a frictionless financial experience that empowers small businesses to operate efficiently, stay in control of their finances, and grow with confidence.

You’ll be working alongside experienced product professionals and hand-in-hand with senior developers, data scientists, designers, and marketers to research, build, ship and improve the product. You will be commercially focused and you will need a good understanding of data and ability to make decisions based on those metrics. You will be evaluating a competitive space and striving to continuously improve our position in the market.

ABOUT THE ROLE:


As a Lead Product Manager you’ll: 

  • Develop and drive the product vision & strategy within our card issuing business in the UK/EU, aligned with the company's overall objectives and targets.
  • Conduct market research to identify trends, competitive landscape, and customer needs to inform product decisions.
  • Drive the product-led cross-functional teams through the product development lifecycle, from concept to launch and eventual value realisation, while ensuring timely delivery and quality.
  • Priorities product features and enhancements based on market requirements, customer feedback, and business goals.
  • Create and maintain a product roadmap, ensuring alignment with near- & medium-term business objectives and long-term vision.
  • Collaborate closely with internal stakeholders, including engineering, operations, risk, marketing and other product teams, to ensure a coordinated product strategy and successful launches.
  • Define and scope new product ideas leveraging internal technology and external vendor solutions.
  • Cultivate a seamless customer experience by ensuring the smooth functioning of automated and manual processes.
  • Lead by example: you will be hands on, take ownership for business metrics and product KPIs and play a pivotal role in bringing all stakeholders onboard.
  • Responsible for working with the finance team during our quarterly forecasting cycles.
  • Responsible for driving revenue growth through insights, developing and delivering product features, creating product efficiencies and enhancements to the customer experience and along customer journeys

WHAT WE ARE LOOKING FOR:

  • You have 5+ years of experience in payments product Management with proven experience working with agile/scrum delivery teams.
  • Deep expertise in payments and connectivity, particularly bank payments, with extensive experience in fintechs or banks across global markets.
  • Strong understanding of fund flows, transaction settlement, and reconciliation involving multiple parties.
  • You’re a product evangelist: obsessed with the end user, well-versed in best in class product research and development practices and are willing to share your knowledge with other product owners
  • Leadership acumen and a desire to mentor and manage fellow PMs
  • Comfort in a fast-paced environment, adapting to shifting priorities and pioneering new processes.
  • You have Technical knowledge and experience with API-based products.
  • Strong understanding of the latest payment scheme rules & wider regulations in global markets and can articulate risk implications of card products.
  • A proactive "can-do" attitude, adept at multitasking and achieving results.
  • Commercial experience is driving growth revenue and have a strong understanding of the card revenue drivers across the cards flywheel
  • Strong communication skills and have the ability to communicate to stakeholders at different levels.

WHAT YOU’LL GET IN RETURN:

  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Share options

TIDEAN WAYS OF WORKING: 

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

 

 

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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About The Company

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India.


Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind.


With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

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