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Onboarding Manager

Jakarta, Indonesia (Hybrid)

Onboarding Manager

2 Weeks ago • 3-5 Years

About the job

Summary_{By Outscal}

Onboarding Manager for CleverTap, responsible for smooth customer onboarding by implementing CleverTap Platform, reducing Time to Value. Must have knowledge of Mobile, Web technologies, APIs, Project Management, Problem Solving, Customer engagement, and proficiency in Bahasa.

About the Role:

As an Onboarding manager, you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases.

What will you do:

- Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV).

- Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful "Go Live."

- Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.

- Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)

- Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

- Engage with customers during the onboarding process and help them with dashboard training, Use case implementation and campaign creation

What are we looking for?

Must Have:

- Hands On knowledge of working with Mobile technologies/ Platforms (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques

- Project Management, Technical Problem Solving and Customer engagement skills

- Understanding of Business process, Software design and deployment, Database concepts

- Understanding of Project Management methods & tools- 3-5 years of experience

- Proficient in Bahasa

Good to Have:

- 2-3 Years experience of “Onboarding” SaaS customers is desirable

- 3-5 years of experience in a customer facing role involving SaaS Product Implementation

- Prior experience in Customer Engagement & Retention or other Martech Tools / Platforms will be of added advantage

Measures of Success:

- Successful Go-Live

- Time to Value (TTV)

- Customer Satisfaction Score

- Product Adoption (Breadth/ Depth)

Who will you report to: Senior Director Onboarding

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology space

- Innovate at scale, with learning opportunities

About CleverTap:

CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.

For more information, visit clevertap.com or follow us on:

LinkedIn: https://www.linkedin.com/company/clevertap/

X: https://twitter.com/CleverTap

If you think you’d be a good fit for this role, we’d love for you to apply!

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.

We're excited to showcase what we have to offer!