Tech Workforce Management - Senior Associate

Roles and Responsibilities:

Daily tasks and delivery expectation 

• Support the allocation of CSS to client engagements, ensuring alignment with the firm's strategic priorities and planned business metrics.

• Participate in continuous planning activities, proactively managing and scheduling resources to meet Firm utilization targets, focusing on staff leverage and peak season metrics.

• Gather information on staff career planning/goals, strengths, and areas of opportunity to aid in allocating the right staff to the right client at the right time.

• Assist in resolving unassigned clients and reallocations for new joiners and leavers.

• Create standard productivity reports and provide recommendations on workload balancing, improvement of utilization, and other necessary actions.

• Proactively manage and analyze staff availability, communicating with regional counterparts to promote sharing resources across business units and territories.

• Create and analyze monthly financial results, partnering with local leadership to provide recommendations and solutions on various operational matters, including utilization, chargeable hours, and headcount.

• Working knowledge of RM technology, including TalentLink Staffing & Deployment, supporting assignment planning allocations, forecasting, and reporting.

• Support and deliver training to all staff on the use of TalentLink modules and timesheet management systems.

• Leveraging tools from Onboarding teams to support the integration of all types of workforce into their respective teams and to the firm.

Expected Skills:

Specific learned abilities or technical skills 

• experience in the tech landscape (e.g., software developers, data analysts, cybersecurity specialists). 

• Computer literate with strong working knowledge of Excel. Power BI knowledge an advantage

• Strong relationship & stakeholder management experience; ability to interact with people at all levels and able to influence, challenge and negotiate effectively 

Expected Competencies:

Values, behaviors & attitude

• Highly organised with exceptional attention to detail

• A willingness to get in the detail of what is going on in your team, but also to see the wider picture

• Hands on approach with ability to juggle several tasks at once

• Demonstrate an ability to work on detail and identify discrepancies in short timescales

• A diligent and conscientious approach to carrying out work is essential

• Proactive and creative approach to problem solving

• Outgoing personality with a positive outlook and a strong team-working bias

• An ability to understand different working styles, approaches and audiences. In response adapting correspondence, conversations and tactics accordingly

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor’s degree in related field.

Years of 

Experience:

3 to 5 years of workforce planning, resourcing, recruitment or project management experience, ideally from within professional services or a corporate environment.