Organic Social Media Manager

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview 

We are looking for a Social Media Manager to strategically build and guard the Diligent brand across social channels. Reporting to the Senior Director of Brand, this person will lead the execution of social strategy and collaborate across the organization with key stakeholders and business partners to prioritize needs and drive the creation of native, tailor-made content for Diligent’s social platforms. 

The ideal candidate demonstrates good strategy and judgement about what can garner attention and is appropriate for the brand. This person will be responsible for helping to further refine the voice and personality of the Diligent brand on social channels, as well as assisting our marketing team to execute campaigns on social channels. This person should be comfortable using AI to further their efforts.  

Key Responsibilities: 

• Execute the global social strategy – guided by brand and commercial goals – with key players across the organization to increase followers, social engagement and first-time web visits 
• Expand Diligent’s internal employee advocacy program to further our brand through our employee’s support on social networks 
• Collaborate with internal stakeholders to plan and execute campaigns through cohesive messages and storytelling 
• Listen and engage in relevant social discussion about our company and industry, including with employees, customers, partners and thought leaders 
• Provide reporting from social media platforms along with Google Analytics – using insights to guide future activities 
• Continuously look to innovate, streamline, incorporate AI, solve problems, and have a no limits mindset. 

Required Experience/Skills: 

• 5 to 7 years of social and communications experience with a proven track record of success 
• Possesses strong understanding of social, including current trends and what’s coming next, and has an informed POV on its role in marketing; understands platform features and audience nuances that help drive customized content strategies 
• Able to work closely with a variety cross-functional team members and decision makers to move projects forward 
• Experience using AI-tools to improve quality and velocity of social media content. 
• Ability to analyze data and use as the basis to make data-led decisions 
• Strong project management skills 
• Demonstrates agility in high growth environments and always seeks ways to improve and drive better results; takes on new stretch opportunities to continuously grow 
• Masters storytelling and copywriting with excellent written and verbal communication skills 

Preferred Experience/Skills 

• Experience in B2B social media management 
• Experience in creative tools to produce compelling imagery, gifs and videos, such as Creatopy, Canva and Adobe Suite. 
• Proficiency in Sprout Social 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}