Payments Operations Team Lead

Growe welcomes those who are excited to:

• Monitor billing KPIs daily, weekly, monthly related to the market in the area of responsibility (balance, approve rate, conversion rate, average transaction value, abandoned transactions, timeouts, payments distribution, etc.);

• Escalate drops and anomalies to providers and respective internal teams, pushing responsible people to provide feedback on ETAs and fix statuses;

• Interact with marketing, CRM, customer support, and other departments and handle their requests;

• Document changes on the cashier including buttons order, providers distribution, on/off, payment flows, etc;

• Announce critical changes in the cashier of the relevant teams;

• Perform own cashier payments test and together with locals;

• Investigate and analyze drops, anomalies, and individual deposit/withdrawal delays/fails with the assistance of analysts or other teams when required;

• Make quality control of cashier readiness to launch traffic;

• Supervise different payment operations processes (manual withdrawals, etc.), performed by other teams;

• Plan distribution of payments across different providers and methods;

• Improve payment KPIs by changing order of payment methods, distribution %, look of payment button, etc;

• Manage 3 or more Operations managers at a time, handle their performance reviews, shifts timetable, days off and annual leave approval.

We need your professional experience:

• 3+ years of experience as a billing specialist (online payments);

• Confident in dealing with numbers and processing of financial/transactional information;

• Advanced Excel and other MS Office software user;

• Good understanding of online payments technical integrations, funnels, and flows;

• Deep understanding of current payment flows, methods, provider's back office, existing monitoring, analysis, and back office tools;

• Experience in written and oral communication with foreign customers or partners;

• Good understanding of payment and transactional systems and services;

• Ability to make decisions on payment distribution and disabling/enabling methods independently;

• English at least upper intermediate level.

We appreciate if you have those personal features:

• Attention to detail;

• Persistence, resourcefulness and multitasking;

• Quick task execution;

• High level of communication skills;

• Ability to perform own activity without supervision;

• Ability to communicate with partners independently.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.