Post Purchase Solutions Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Acceptance Solutions team is part of the Value Added Services (VAS) organization and is responsible for enabling and growing Acceptance VAS solutions in the CEMEA region. This role will be responsible for leading all Post-Purchase solutions (Verifi, VROL), including the commercialization of Verifi solutions (Rapid Dispute Resolution, Order Insights, Inform, Cardholder Dispute Resolution Network) as well as other mass enablement and pricing initiatives related to the dispute management platform (Visa Resolve Online - VROL). This role will be the CEMEA product SME for post-purchase solutions and is expected to develop sales pipeline for Verifi products based on dispute data, grow product penetration/revenues in partnership with the Sales teams and drive mass-enablement/pricing initiatives as applicable. The selected candidate will also lead CEMEA product enhancement requirements with the global team. This role will also support the development and consolidation of Acceptance Solutions yearly plans, target setting, and performance reporting.

This position would be ideal for a candidate with product management experience in the payments space with solid understanding of dispute management process and solutions. This role is part of the hub team covering the CEMEA region and will report to the head of Acceptance Solutions within the VAS organization.

Responsibilities

• Be the Subject Matter Expert (SME) for the solutions in scope (Rapid Dispute Resolution, Order Insights, Inform, Cardholder Dispute Resolution Network, VROL) as well as the dispute management process
• Develop and execute go-to-market plans (target markets, target clients, revenue goals) for accelerating growth of products in scope, and ensure cross-functional and sales team alignment
• Assess various VROL existing and new capabilities and identify opportunities for scaling through mass-enablement/pricing
• Drive product commercialization readiness in CEMEA, including pricing strategy, collateral material, sales team training, implementation team readiness, operating model, etc.
• Ensure the regional and country sales teams are effectively communicated to and updated regarding product roadmap, new features, pricing changes, strategies and actions plans are understood by the relevant stakeholders
• Support regional and sales teams with client pitches and address product queries from clients
• Identify product enhancements and customization requirements for CEMEA and work with the global product team for prioritizing CEMEA asks, building business cases, and delivery of these features
• Be responsible for the annual planning of the products in scope, including sales plan development and revenue projections
• Take overall responsibility of financial targets/goals for post-purchase net revenue in the region
• Review product performance, create product dashboards, and report on progress against plans to senior management  
• Support the planning activities for acceptance solutions including priorities definition and target setting as well as performance reporting

• Bachelor’s degree in engineering or technology related field
• 6+ years of experience with track record in product management and commercialization
• Good knowledge of payments, in particular dispute management process and solutions
• Strong business acumen and ability to drive product commercialization
• Solid analytical and problem-solving skills
• Organized and strong program management experience to drive all aspects of product management
• Ability to communicate technical concepts clearly to both technical and non-technical audiences
• Ability to multi-task in a high pace environment
• Ability to work efficiently with other teams and functions, including global product teams, sales teams, implementation team, pricing team, etc.
• Ability to work independently and remotely, usually within a complex environment
• Ability to work with both internal and external stakeholders and comfortable in leading client discussions and presentations
• Good PowerPoint and Excel skills to support preparation of sales decks and Excel models (e.g. business cases, product performance analysis)
• Good command of English is a must
• Ability to travel as required

• Flexible working hours are expected as the candidate would need to attend/organize calls with other time zones including other markets in CISSSEE/Middle East/Africa as well as with global team in San Francisco
• Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.