Service Advisor, West Footscray
Job Summary
Job Description
Tesla Motors seeks a Service Advisor in West Footscray, Victoria for their world-class service team. Responsibilities include answering customer inquiries via phone, email, and in-person; determining if technical solutions can be resolved remotely or escalating to management; accurately recording issues in the Dealer Management System; conducting transactions and walking customers through corrections; communicating estimated completion times and updates; coordinating delivery/pick-up; and following up to ensure customer satisfaction. The ideal candidate will possess strong customer service skills, technical acumen, and the ability to handle multiple priorities effectively. Automotive retail experience is a plus.
Must have:
- Excellent customer service skills
- Attention to detail
- Proficiency in Dealer Management Systems
- Ability to handle multiple priorities
- Valid driver's license and safe driving record
- Two years of driving experience
Good to have:
- Automotive retail experience
Job Details
What to ExpectWhat You’ll Bring
Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail customer service preferred, Automotive Retail experience a Bonus
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience
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