Service Preparation Technician

As a Service Preparation Technician , you will be a key contributor to our Service Preparation Team. This team aims to prepare and triage customer repair requests using a standardised process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.

Service Preparation Technicians provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will perform remote diagnosis to determine which repair actions are required. You will have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools.

To be successful at Tesla, you must be energetic, well-organized, and work smart. You should have a passion for the brand and the ability to create exceptional customer experiences.

• Process diagnostic requests in a structured way and according to deadlines, setting the teams at our service locations up for success
• Clearly document findings and identify a repair plan for every customer concern requiring diagnosis
• Develop an excellent understanding of all Tesla vehicle systems and diagnostic tools
• Identify and action simple remotely resolvable service requests, to provide an effortless customer journey
• Deliver clear and concise written and spoken customer communication
• Communicate any vehicle and technical updates to relevant stakeholders
• Coach, train and upskill other team members to improve their diagnostic skills