This part-time, remote Player Support Advocate position requires fluency in German and English. Responsibilities include resolving customer queries via live chat and phone (callbacks), providing first-time resolutions, maintaining response times, protecting confidentiality, troubleshooting technical issues, collaborating with a global team, and identifying query trends. The role demands excellent communication, attention to detail, analytical skills, and problem-solving abilities. Experience with gaming consoles/PCs is advantageous. Two weeks of full-time paid training (09:00-18:00 GMT) are required.