Technical Support Engineer
Job Summary
Job Description
- 1+ year experience in tech support or related field
- Bachelor's degree in CS/IT or equivalent
- Excellent written and verbal communication (English)
- Troubleshooting and problem-solving skills
- Collaboration and communication skills
- Microsoft Technology Certifications
- Experience in system development or network operations
- Industry-leading healthcare
- Educational resources
- Product and service discounts
- Savings and investment programs
- Maternity and paternity leave
- Generous time away
- Giving programs
- Networking opportunities
2 skills required
Job Details
Overview
Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential and excitement for the journey ahead.
As a Technical Support Engineer, you will Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Works with customers to review and resolve issues. Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues. Collaborates on cross-team issues and provides feedback to improve products, resolve bugs and automate processes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond
Qualifications
Required Qualifications
- 1+ year(s) technical support, technical consulting experience, or information technology experience
OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
OR Certifications in SQL, coding, development, or other related certifications
OR equivalent experience - Excellent verbal and written communication skills in English.
- You must be legally authorised to work in Romania to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or full work permit).
Preferred Qualifications
- Microsoft Technology Certifications
- 1+ year(s) in system development, network operations, software support, IT, technical support, technical consulting experience
***Relocation expenses are not provided as part of this role
Responsibilities
Start Date: September 2025
Location: Bucharest, Romania
Type of Employment: Full-Time
- You will review issues and contact customers to understand their problems, ensuring they are kept informed about the status and solution of their issue.
- You handle customer issues through collaboration, resolution, or escalation, aiming to provide satisfactory resolutions.
- You analyze problems and develop solutions to meet customer needs, utilizing log analysis and proprietary tools.
- You collaborate with resources from other groups as needed to resolve moderately complex technical issues that involve multiple teams or products.
- You attend readiness and non-technical trainings to enhance your proficiency in support topics, providing feedback to improve products and identifying potential defects for escalation.
- You will embody our culture and values
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