Drop Ship Specialist

The Drop Ship Specialist I position includes the management/maintenance of orders

and associated customer requests placed with Turn5 that are shipped to our customers by a 3 rd party

supplier.

Responsibilities

• Review and resolve requests submitted to Turn5’s Customer Service team by our retail customers

• Review and respond to inbound vendor email communications in the form of tickets

• As needed, handle inbound phone calls from vendors and make outbound phone calls tovendors to assist with specific tasks

• Create ticket requests for tasks and needed escalations based on provided information

• Add order level updates to our systems such as entering tracking numbers, updating expected shipment dates, canceling orders, etc.

• Perform other tasks and duties as assigned

• Strong written and verbal communication skills
• High level of organization and attention to detail
• Ability to learn and follow processes
• Ability to work in a fast-paced environment with tight deadlines and shifting priorities
• Active listener and good team collaborator
• Basic Microsoft Excel skills
• PC proficient
• Not required, but a plus: Automotive knowledge and/or interest

Candidate Location: Philippines

Job Location: Remote

Shift Timing: Monday – Friday, 9:00 AM – 6:00 PM EST or 8:00 AM – 5:00 PM EST

Payroll via: Upwork Contract

Payment Currency: USD

Salary Range: $5 - $7 per hour

Payment Cycle: Weekly or Biweekly

Working Hours: 42 hours per week

Benefits: No additional benefits beyond hourly payment