Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
We're looking for a Channel Strategy Consultant to join our Client Care Operations team. You'll develop and implement channel strategies tailored to our business needs, build strong business relationships, and lead projects to boost operational efficiency and client satisfaction.
Key Responsibilities:
This is a hybrid role, alternating between remote and office work. You'll be expected to work from the office two days a week, usually Tuesdays and Wednesdays, aiming for 50% office time based on business needs.
Qualifications:
• Minimum 5 years of relevant experience with a Bachelor's degree, or at least 2 years with an Advanced degree (e.g., Master's, MBA, JD, MD), or no experience with a PhD.
• 5+ years as a program/project manager, delivering complex projects with deep knowledge in planning, execution, go-to-market activities, and working with cross-functional, global teams.
• Dynamic professional skilled in innovation and agility, capable of adapting to change and delivering high-quality results. Experienced in creating efficient solutions and collaborating with diverse teams.
• Expertise in channel strategy, especially within client care organizations.
• Experience in Business Process Re-engineering, Lean DMAIC Process Improvement, and Lean Automation.
• Customer Care Operations and Contact Center experience.
• Strong organizational skills, able to adapt quickly to changing priorities.
• Excellent analytical, communication, written, presentation, interpersonal, time management, and critical thinking skills.
• Proficient with standard MS Office tools (e.g., MS Project, PowerPoint, Word, Excel, Visio, SharePoint, Teams).
• Experience with Microsoft Power Apps for custom business applications.
• Knowledge of CRM, Genesys, and the Payments industry is preferred.
Join Visa and help us deliver exceptional value to our clients with innovative channel strategies and outstanding client care.
Amenable to Night Shift - US Hours
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.