Staff ServiceNow Engineer

Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.  

We are looking for a Senior Staff ServiceNow Engineer to join our IT team located in Bangalore, reporting to the director of IT Infrastructure. In this role, you will develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements. You will also develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes. You will engage with the architect to produce high-level and /or detailed design of requirements, use Agile techniques to define and execute high-impact product releases, and lead a team that independently creates robust, scalable, and high-quality automation solutions for infrastructure defined software development.

You are the ideal candidate if you are skilled in adopting AI capabilities, you can influence others, and function as a change agent. You are self-motivated, proactive, and have a proven ability to collaborate well and work cross-functionally. 

What you’ll do:  

• Develop and maintain a product roadmap that reflects business needs, future development priorities, and company goals  
• Lead initiatives to build an engaged user community, driving adoption of ServiceNow solutions while enhancing the overall experience for end-users
• Act as a mentor to support and lead your team and develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to customer requirements
• Collaborate with broader IT and business teams and vendors to identify upstream, downstream, or other product-related dependencies  
• Develop, test, and deploy ServiceNow solutions, including forms, workflows, business rules, UI policies, and integrations
• Build proof-of-concept solutions and demonstrate them to stakeholders  
• Translate business requirements into functional and technical specifications 
• Troubleshoot and resolve incidents and issues within SLA timelines and implement long-term solutions for recurring issues  
• Plan and coordinate user acceptance testing (UAT) with stakeholders and create detailed "how-to" guides and user documentation for the solutions developed 
• Manage stakeholder meetings to ensure alignment and timely feedback with clear communication channels

 What you’ll bring:  

• 15+ years of experience working with the ServiceNow platform, including hands-on development and architecture
• At least 6 years in a senior technical role managing teams and projects
• Proven experience in leading large-scale ServiceNow implementations and upgrades
• Experience with integrating ServiceNow with other enterprise systems and third-party applications and Snow integrations
• Proficiency in ServiceNow modules like ITSM, ITOM, HRSD,CMDB, IT Operations Management (ITOM), and other ServiceNow modules 
• Solid knowledge of ServiceNow architecture, scripting, workflows, and customizations including business rules, client scripts, and UI actions  
• Experience with integrations using REST, SOAP, or other APIs 
• Familiarity with AI/ML model deployment tools and cloud-based data architectures  
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) are highly desirable  
• Bachelor’s degree in computer science or business administration or equivalent education and work experience  

What success looks like:  

After six months, you will…  

• Build executive relationships with key leaders and program teams  
• Understand our IT landscape and ServiceNow adoption and strive for a few quick wins  
• Drive our cross-functional intake of new requirements and features to higher quality and timeliness  

After about a year, you will…  

• Work closely with IT and Business teams and have successfully delivered productivity, adoption, and user experience to the larger Infoblox community  
• Cross-pollinate ideas between and among business initiatives to allow improved solutions architecture  
• Drive process optimization, efficiencies, and productivity using automation  
• Influence business direction and transformation

We’ve got you covered: 

Our holistic benefits package includes coverage of your health, wealth, and wellness as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including industry best insurance benefits and generous paid time off to help you balance your life. We have a strong culture and live our values every day we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.  

Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…  

• Delicious and healthy snacks and beverages  
• Electric vehicle charging stations  
• A courtyard and amenities like an onsite gym, table tennis, pool table, play area, etc.  
• Newly remodeled offices with state-of-the-art amenities  

Why Infoblox?  

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.   

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