Tier II Deskside Support Technician
Job Summary
Job Description
The Deskside Support Technician will provide IT support to Executive Teams in a multi-site Windows and Mac environment. Responsibilities include general IT duties, taking calls, responding to emails, and documenting workflows/procedures. The role requires strong leadership, time management, and professional conduct. The technician will troubleshoot hardware and software, work on special projects, and communicate with the IT Operations team. This includes monitoring and responding to support requests, identifying hardware/software needs, and setting up conference rooms. The technician will work on computer equipment and software while also documenting processes and maintaining the knowledge base. This position requires excellent communication and customer service skills, along with the ability to lift up to 50lbs.
Must have:
- 4+ years IT Helpdesk experience
- 4+ years of Windows 10, Mac IOS and Office 365 support
- Conference room setup/equipment and AVL skills
- Technical troubleshooting skills
Good to have:
- Thorough knowledge of Freshdesk ticketing software
- Experience with SharePoint online
- Knowledge of different software such as Adobe products, Smartsheet, and Zoom conferencing
3 skills required
Job Details
Our client is seeking a Deskside Support Technician for a contract to hire scenario. The IT Support Technician will provide support to Executive Teams in a multi- site Windows and Mac environment. Responsibilities will include performing general IT duties/support, taking phone calls, responding to emails, phone calls, and documenting workflows/procedures. Must have strong leadership skills, be able to effectively manage time, complete tasks independently, and be exceptionally professional with executive staff.
Duties:
- Wide range of IT skills to include, Windows 10, Mac IOS and Office 365 products
- Ability to multi-task, work quickly to resolve technical issues in a fast-paced environment
- Monitor and respond effectively to computer support requests received through the IT ticketing system
- Troubleshoot computer hardware and software problems at a high Tier II and Tier III level
- Work on special projects pertaining to computer equipment and software
- Communicate closely with Supervisor and IT Operations team to discuss ongoing details/problems as it relates to executive level support
- Document processes and maintain KB database
- Identify and recommend hardware/software needs in relation to requirement specifications
- Other tasks as needed
Knowledge, Skills and Abilities:
- Thorough knowledge of Freshdesk ticketing software a plus
- Be able to perform IT Helpdesk Tier I/II/III support
- Excellent communication skills including verbal, written, and listening skills
- Ability to handle a wide variety of duties with minimal supervision
- Excellent customer service disposition
- Excellent organization and documentation abilities
- Willingness and ability to lift and/or move equipment/boxes up to 50lbs
REQUIREMENTS:
- High School Diploma
- 4+ Years IT Helpdesk experience
- A+/Network+/Apple certification preferred
- 4+ years Windows 10, Mac IOS and Office 365 support experience
- Knowledge of different software such as, Adobe products, Smartsheet, and Zoom conferencing
- SharePoint online experience a plus
- Conference room setup/equipment and AVL skills a must
- 4+ years Technical troubleshooting skills
- $24-$26/hr
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
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About The Company
We ve been in the staffing business for over 10 years because we receive great satisfaction helping both companies and job candidates find their perfect match. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit. When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.
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