VIP Account Manager

1 Month ago • 2 Years + • Community Management • Account Management

Job Summary

Job Description

PAPAYA is seeking a VIP Account Manager to increase player lifetime value through proactive outbound communication. Responsibilities include monitoring and reporting on KPIs, engaging and retaining players, building relationships with VIP customers, and creating exclusive content and promotions. The ideal candidate will have 2+ years of experience in community management, sales, or VIP management, native English fluency, proven analytical skills, and a strong understanding of social gaming and online marketing. The role focuses on enhancing the experience for VIP players within the company's mobile games and requires a target-driven approach to campaign management and optimization.
Must have:
  • 2+ years experience in Community Management/Sales/VIP Management
  • Native English fluency
  • Proven analytical & data-oriented skills
  • Target/Sales driven
  • Experience in building social content
  • Campaign management & optimization
  • Understanding of social gaming/online marketing

Job Details

Description

PAPAYA is one of the world’s fastest-growing mobile game companies, providing entertainment for millions of users across multiple apps. The company is headquartered in the heart of Tel Aviv.

We’re looking for a highly-qualified, self-motivated individual, with knowledge and passion for games to join our Customer Experience Department.

Your primary focus will be on increasing players life-time value by proactive outbound communication, all to ensure an engaging and rewarding experience for our players in our biggest VIP community.

Responsibilities

  • Monitor and report on goals and KPI
  • Encourage, support, engage & retain our players
  • Build and manage relationships with our VIP customers
  • Create exclusive content, promotions & activities for our players – in order to generate value for our players and expand their worth & experience within our games 
  • Will understand the product, features, monetization & economy of the game

Requirements

  • 2+ years of experience in Community Manager/Sales/VIP Management - a must
  • Native or mother tongue level in English - a must
  • Proven analytical competencies and data-oriented - a must
  • Target / Sales Driven
  • Experience in building social content 
  • Campaign Management and optimization 
  • High-level understanding / interest in social gaming / online marketing field
  • Experience within the online gaming/skill based industry

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About The Company

Since 2019, Papaya has been committed to shaping the future of gaming through an innovative and forward-thinking approach to game development. We believe that gaming should be about more than just luck, which is why our games are designed to reward skill, strategy, and perseverance. 


Ranked by Dun’s 100 as one of the top 50 hi-tech companies in Israel to work for.

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