Account Manager, APAC

2 Hours ago • All levels

Job Summary

Job Description

As an Account Manager, you will be responsible for driving customer success, adoption, and growth within the assigned accounts, acting as a strategic advisor. This role involves customer onboarding, ongoing support, and identifying opportunities to expand Jumio's footprint. Key responsibilities include managing customer relationships, strategizing account plans, handling escalations, and securing referrals. The role requires a strong understanding of customer needs and the ability to build trust and drive long-term growth. You will ensure customer success and build strong client relationships. This role is instrumental in long term growth and success.

Must have:

Proven track record working with 'C' suite executives.
B2B direct selling or CSM experience.
Ability to identify and sell into new use cases.
Excellent communication skills, both verbal and written.
Business proficiency in Mandarin verbal and written.

Good to have:

Experience managing SaaS or Recurring Revenue offerings.
Knowledge of KYC and AML environments.
Post graduate degree in Business Administration.
Proficiency in CRM, preferably SFDC.

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

innovation

prospecting

account-management

saas-business-models

talent-acquisition

Job Details

Role Purpose: Account Managers (AM) are at the heart of our incredible growth story assisting the customers help derive increased business value and thereby making a real difference to their business. As an AM, you will be responsible for our rapidly growing customer segment wherein the focus apart from retention will predominantly be on growing the account exponentially by acting as a trusted strategic advisor. Based in Malaysia, you will be responsible for customer onboarding, ongoing support, adoption and growth for the assigned set of accounts.

Role Value: You as an AM will own the overall relationship and ensure a mutually rewarding and unceasing relationship for both the customer and Jumio. This is highly instrumental in long term growth and success for all those involved whilst making the digital world a safer place for everyone.

Example Responsibilities

Representing Jumio with the customer at the epicentre, you will be responsible for:

Ensuring customer success through successful onboarding, proactive support and increased adoption
Working with the cross functional team at Jumio, continuously seek opportunities to expand Jumio’s footprint within the account
Strategizing account plans in discussion with AM Leadership team and execute meticulously using a judicious mix of High Touch, Low Touch and Tech Touch means
Managing accounts across the set of industries, consistently meet and exceed targets for customer retention and growth
Handling the accounts end-to-end including negotiation on new opportunities through closure
Program managing account escalations
Securing referrals and testimonials by building the trust within the customer organization
Maintaining timely updates and data hygiene in our CRM system
Work in the customer time zone.

Experience and Qualifications

A proven track record of having worked with ‘C’ suite in customer organizations across sizes and earned the trust as a strategic advisor
Multiple years of B2B direct selling and/ or CSM (Account Management) experience in a fast paced environment ensuring customer satisfaction, adoption and growth
Story telling ability to identify and sell into new use cases
Strong prospecting, value proposition articulation, negotiation and closing skills
Track record of meticulous planning and relentless time-bound execution
Excellent verbal and written communication skills
Business proficient in Mandarin verbal and written

Great to have Experience and Qualifications

Prior exposure to managing SaaS or Recurring Revenue related offerings from leading organizations
Knowledge of Know Your Customer (KYC) and Anti Money Laundering (AML) environments and the solutions offered in this space
Post graduate degree in Business Administration
Proficiency in CRM - preferably SFDC additional (non-essential) experience and qualifications

Key Characteristics and Attitudes

In a recent global survey these attributes were valued by Jumios in all locations and functions - we firmly believe in hiring for attitude as well as skill.

Friendly and supportive
Adaptable and flexible
Articulate and persuasive
High IQ and EQ
Curious and coachable
Commercially Aware
Resilient and tenacious
Big picture and the detail

Jumio Values:

IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

Equal Opportunities:

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.

About Jumio:

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Applicant Data Privacy

We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com.