Accounts Receivable Analyst

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

• Ensures correct Statements are being sent to both Cash and Credit customers in its respective clusters.
• Ensures invoices have been received according to its requirement. Interact with INV team and disputes. Ensure invoices are reprinted when claimed by customers.
• Coordinates with UBSO, GSCSALCXD/EDDI - regarding unbilled/missing charges.
• Ensure proper handling of dunning procedures (send out dunning letters and assigning follow-up through phone calls in their respective collectors).
• Ensure customers are contacted/visited on regular basis. Ensure that credit policy is strictly followed for all customers.
• Utilizing collection tools rolled out by the organization. Participates in improvement and further discussion. Ensure innovation and Business Process Improvement
• Providing reports to stakeholders, team members and managers
• Performs customer reconciliation on portfolio assigned.
• Reports recurrent errors to Process excellence .
• Identify errors & deviations and take necessary corrective & preventive actions on reports.
• Monitoring and tracking of disputes until resolution. Ensure that disputed invoices are followed up and taken off dispute within 7 days except when under litigation and abandoned cargo. Coordinates with disputes, sales, and CX teams on certain issues
• Ensures payment has been applied correctly. Checking unallocated payments and reconciling payments. Sending out NPD, OVP letters as required. Checking and updating of Bank Statement to avoid duplicate posting.
• Ensure SOPs are followed in all departments. Coordination with Freight Cashier on payment update.
• Meet all targets and deadlines. Ensure fast and proper handling of all issues instructed by management.
• Ensures all PA and BA messages are answered timely and correctly.
  Ensures timecard are being checked respectively. Approvals should be sought prior to plotting. Ensure back up for vacation.
• Initiates refunds whenever applicable. Reconciles and coordinates with collector/customer. Coordinates with Refund team until payment has been made.
• Performs reconciliation, escalate for further collection and check possible write off/write back and coordinate with collectors. Review, if possible, for NMB/litigation.
• Enrolls self for proper training and career enhancements.
• Assists and performs admin tasks to develop skills. Initiates projects and initiatives at least three times a year.

What We Are Looking For

• Bachelor degree in any business-related courses
• At least 2 years’ experience in direct customer contact, service, AR and collections
• With excellent negotiation skills and a win-win attitude
• Highly developed communication skills both verbal and written.
• Capability to work on cross functional objectives
• Excellent English oral and written
• Advanced skills in Excel is a must
• SAP knowledge is a plus

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.