Analytics Analyst

Skill required: Tech for Operations - Customer Technical Support
Designation: Analytics Analyst
Qualifications:BTech/Bachelor of Information systems and Management/Bachelors of Information Technology
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We re on a bit of a mission at OnProcess, part of Accenture. We are helping the world s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a game-changer and a new approach towards the circular supply chain will drive dramatic sustainability benefits to the world and we are making all this happen. OnProcess, part of Accenture are market leaders in the provision of innovative, engaging and value driven parts supply chain solutions across a diverse range of sectors. Solutions provided by OnProcess span Service Parts Planning, Delivery and Recovery services and comprise multiple technical and non-technical components. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation Provide technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
What are we looking for? The Technical Writer creates documentation, user manuals, and other technical content that converts complex technical information to a non-technical language. The Technical Writer works with architects and developers to create software documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, and internal developer documentation including code diagrams and API references. The Technical Writer has a strong understanding of the company’s platforms and technologies and ensures that documentation is both high-quality and suitable for the end-user. Technical Writing Analyst
Roles and Responsibilities: •Responsibilities: • Prepare instruction manuals • Disseminate technical information in easy-to-understand language for a non-technical audience • Prepare and maintain technical wikis • Have technical accuracy in writing user documentation • Create software documentation after a thorough collaboration with subject matter experts and technical staff • Help other writers in creating documentation • Ability to take existing and potential content and improve it • Convert complex documentation to easy language for multiple audiences • Create product manuals with screenshots and tutorials • Write documentation for internal teams such as developers and programmers • Communicate complex ideas in a concise manner Qualifications: • 3+ years of proven experience in writing technical documentation. • Understand and explain complex technical concepts. • Strong research and analytical skills. • Ability to undertake multiple projects and deliver on tight deadlines. • Excellent technical writing skills. • Excellent verbal communication skills. • Solid grip on documentation publishing software such as Zendesk Guide, Camtasia, SnagIt, and other software. • Good working knowledge of MS Office. • Detail-oriented. Education/Certification requirement: • Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.