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Associate Cloud Technical Solutions Engineer, Storage

Associate Cloud Technical Solutions Engineer, Storage

1 Month ago • All levels • DevOps

About the job

11 skills required for this role

Test your skills to join the top 1% applicants for this job

java

shell

javascript

cpp

unix

data-structures

python

sql

linux

google-cloud-platform

cross-functional

Job Description

The Associate Cloud Technical Solutions Engineer, Storage at Google Cloud focuses on providing seamless support to companies using Google's storage products. Responsibilities include troubleshooting customer issues related to Google Cloud Storage, Filestore, and other storage solutions; reproducing and resolving issues, determining root causes, and developing diagnostic tools. This role requires in-depth knowledge of Google's product technology and underlying architectures. The engineer will act as a consultant for internal and external stakeholders, resolving technical deployment obstacles and improving Google Cloud. Collaboration with a global team is crucial for providing 24/7 customer support, potentially requiring non-standard work hours.

Must have:

Bachelor's degree in STEM or equivalent experience
Troubleshooting and customer advocacy skills
Coding experience (Java, C++, Python, etc.) or system design
Manage customer problems and develop diagnostic tools
Deep understanding of Google Cloud Platform storage products

Good to have:

Experience with object storage systems (e.g., Google Cloud Storage)
Network troubleshooting and packet capture analysis
SQL query writing and large dataset analysis
Linux/Unix or Windows systems knowledge
Knowledge of core data structures and HTTP protocol

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
Experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.

Preferred qualifications:

Experience with object storage systems (e.g., Google Cloud Storage).
Experience in network troubleshooting, including collecting and reading packet captures.
Experience writing and executing SQL queries against large datasets and log files, troubleshooting technical issues and analyzing usage patterns.
Knowledge of Linux/Unix or Windows systems from Kernel to Shell and beyond, file systems and client-server protocols.
Knowledge of core data structures and concepts: HTTP Protocol, Web frameworks, and common Web Technologies.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

In this role, you will develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Storage Google Cloud Platform products (e.g., Google Cloud Storage, Filestore and others).
Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.