Community Management Specialist - Forge of Empires
Job Summary
Job Description
As a Community Management Specialist for Forge of Empires, you'll be the bridge between players and the development team. Collaborating with another specialist and a team of external community managers, you'll shape the gaming experience by communicating new content, building the community across platforms, designing content and communication plans, leading external community managers, analyzing player feedback and data across languages, and engaging players on Discord and social media. This role demands a deep understanding of strategy games, proven community building skills, social media expertise, and strong analytical capabilities. You'll work with a diverse team and need excellent communication skills in English. The position offers a hybrid work model based in Hamburg.
Must have:
- 3+ years Community Management experience in midcore strategy games
- Extensive strategy game experience (including Forge of Empires)
- Proven community building and social media engagement skills
- Strong analytical skills and data interpretation abilities
- Excellent communication skills (English fluency)
- Leadership experience with external teams
Job Details
Strategy gamer at heart, Community Manager by trade - if that sounds like you, we want you on our team!
As an in-house Community Management Specialist for our flagship game, Forge of Empires, you will serve as the crucial link between our players and the development team. Together with another Community Management Specialist, you will work closely with the whole game development team to ensure our players' exciting journey through the ages in Forge of Empires.
Your mission
- Shape the gaming experience. Dive deeply into Forge of Empires to effectively communicate new game content, including in-game events and new features.
- Develop our community. Take ownership in building and developing the community of our cross-platform game Forge of Empires.
- Design your strategy. Use trending topics and your expertise to set up successful content and communication plans, including announcements and release notes.
- Guide your team. Lead our team of external Community Managers, streamline information, collect feedback and get their support for content creation.
- Analyze performance. Summarize feedback, analyze data from your community (all languages) to measure the impact of your activities and transport key data to your internal stakeholders.
- Engage our players. Build engagement via Discord and other Social Media channels.
- Knowledge exchange. Collaborate with our experienced professionals on the Community Management team consisting of 14 in-house and about 40 external Community Managers.
Your skill set
- Community Specialist. Professional experience of 3+ years as Community Manager for a midcore, strategy game
- Strategy game enthusiast. A track record of lots of playtime spent on strategy games, including Forge of Empires
- Community development expertise. Proof of opening and growing new communication channels to players e.g., on Discord
- Player engagement on Social Media. Experience in executing strategies to measure and increase player engagement on Social Media channels
- Analytical skills. High detail-orientation and strong analytical skills - ready to dive into the depths of the game
- Intercultural competence. Ability to effectively communicate and collaborate with diverse teams across cultural boundaries, demonstrating an open-minded personality combined with business fluency in English
- Sociable character. Approachable and professional while keeping a dedicated focus on customer satisfaction and positive user dialogue
InnoGames is one of the leading German developers and publishers of mobile and browser games and a certified Great Place to Work®. The climate-neutral company based in Hamburg was founded in 2007 and is now part of Modern Times Group (MTG). Together with 350+ employees from over 40 nations, the company founders develop unique games that provide many years of fun for millions of players around the world. InnoGames is best known for Forge of Empires, Elvenar and Tribal Wars, but the company is continually expanding its now 10-game portfolio across platforms and genres. Most recently, InnoGames launched Heroes of History, a novel combination of city-building and hero-collection.
Excited to start your journey with InnoGames and join our team as a Community Management Specialist? We look forward to receiving your application as well as your salary expectations and earliest possible start date through our online application form. Silja Bernecker would be happy to answer any questions you may have.
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About The Company
InnoGames is one of the leading German developers of mobile and browser games and a certified Great Place to Work®. The climate-neutral company based in Hamburg was founded in 2007 and is now part of the Modern Times Group (MTG). Together with 350+ employees from over 40 nations, the company founders develop unique games that provide years of fun for millions of players around the world. InnoGames is best known for Forge of Empires, Elvenar and Tribal Wars, but the company is continually expanding its now 9-game portfolio across platforms and genres. The most recent additions were Rise of Cultures and Sunrise Village, which were launched in early 2022.
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