Conversational AI Consultant

4 Hours ago • 3 Years + • Artificial Intelligence

Job Summary

Job Description

As a Conversational AI Consultant (CCAI) within the delta Professional Services Organization (PSO), you will work directly with Google Cloud’s strategic customers, building and implementing Google Cloud’s priority Industry Solutions. You will provide management and CCAI-specific consulting to customer engagements, working with clients’ executives and technical leaders. Responsibilities include leading the scoping and technical delivery of complex CCAI engagements, designing conversational interfaces, collaborating with internal teams to develop delivery strategies, and working with Sales and Partner leads to translate customer requirements into solution architectures and project plans. You'll also provide pre-sales support, including SOW development and proposal creation for large customers. The role requires fluent English and Spanish communication for client relationship management in the specified region.
Must have:
  • Bachelor's degree in CS or equivalent
  • 3+ years project management experience
  • Experience in solution architecture for contact centers
  • Cognitive AI, NLU, speech/text expertise
  • Fluent English and Spanish
  • Experience with programming languages (Java, Python etc.)
Good to have:
  • Experience with Contact Center solutions (e.g., UJET, CCAI)
  • Understanding of call center KPIs and analytics
  • Familiarity with Google technologies (Apigee, DialogFlow etc.)

Job Details


Minimum qualifications:

  • Bachelor's degree in Computer Science or equivalent practical experience.
  • 3 years of experience project managing and delivering technical solutions.
  • Experience developing solution architectures for contact centers, customer-facing digital experiences like web or mobile applications, and with one or more programming languages (e.g., Java, Python, SQL, Go, or C++).
  • Experience in cognitive AI, Natural Language Understanding (NLU), speech to text, text to speech, and machine learning.
  • Ability to communicate in English and Spanish fluently to support client relationship management in this region.

Preferred qualifications:

  • Experience designing and configuring Contact Center solutions (e.g. UJET, CCAI Platform).
  • Understanding of call center and digital ecosystem KPIs and analytics solutions to monitor and track those KPIs.
  • Understanding of call center ecosystems, virtual agents and agent handoff, contact center desktop ecosystem, and related emerging customer experiences.
  • Familiarity with Google technologies like Apigee, DialogFlow, Google Compute solutions, Looker, BigQuery, Dataflow, and Pub/Sub.

About the job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

As a Conversational AI Consultant (CCAI) within the delta Professional Services Organization (PSO), you will work directly with Google Cloud’s strategic customers, with PSO team members aligned to CCAI solutions, and CCAI focused Product, Engineering and Partner teams to build scope and implement Google Cloud’s priority Industry Solutions. You will provide management and CCAI-specific consulting to customer engagements while working with Google's clients’ executives and key technical leaders to operationalize Google Cloud’s Industry Solutions for our customers. You'll work cross-functionally with Sales and Google Cloud Consulting to provide pre-sales support for Industry Solution scoping, technical design, statement of work, and proposal development for Google’s largest customers. You will help inform the scope of services staffing and timelines.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Lead the scoping and technical delivery of complex, omni-channel Contact Center AI (CCAI) Industry Solutions engagements covering program assurance, verification, and validation while driving exceptional customer satisfaction.
  • Design engaging conversational interfaces for CCAI and drive virtual agent creation projects with defined scope and complexity.
  • Work with internal specialists, Product, and Engineering teams to develop CCAI Solution delivery strategies and methodologies on a global scale.
  • Work with Sales, Partner leads, and technical stakeholders to translate complex customer requirements into appropriate CCAI Solution architectures, SOWs, and project and staffing plans.

Similar Jobs

Coupa Software - Lead Integration Engineer

Coupa Software

Pune, Maharashtra, India (Remote)
6 Months ago
ByteDance - Video Experience Software Engineer Intern

ByteDance

San Jose, California, United States (On-Site)
3 Weeks ago
Microsoft - Senior Incident Response Engineer

Microsoft

Tel Aviv-Yafo, Tel Aviv District, Israel (Remote)
1 Day ago
Google - Software Engineering Manager, Corporate Engineering

Google

Hyderabad, Telangana, India (On-Site)
1 Day ago
Aristocrat Gaming - Senior Salesforce Developer

Aristocrat Gaming

Gurugram, Haryana, India (Hybrid)
6 Days ago
Ubisoft - Senior C++ Programmer - Machine Learning

Ubisoft

Montreal, Quebec, Canada (On-Site)
1 Month ago
N-iX - AI Engineer

N-iX

Poland (Remote)
3 Days ago
Social Discovery Group - Senior NLP Engineer

Social Discovery Group

Georgia (Remote)
5 Months ago
Microsoft - Principal Applied Scientist - Feeds and AI

Microsoft

Beijing, Beijing, China (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CloudHire - Senior Java Developer

CloudHire

Maharashtra, India (Remote)
1 Month ago
Dream Sports - Architect - Cloud Security

Dream Sports

Mumbai, Maharashtra, India (On-Site)
8 Months ago
ByteDance - Senior Backend Software Engineer - Global E-Commerce Supply Chain

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Meta - Software Engineer, Machine Learning

Meta

United States (Remote)
1 Day ago
Google - Software Engineer II, Mobile, Platforms and Devices

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Hours ago
Next Level Business Services - Pivotal cloud Architect

Next Level Business Services

Dearborn, Michigan, United States (On-Site)
6 Months ago
Meta - Software Engineer (Technical Leadership) - Machine Learning

Meta

Seattle, Washington, United States (On-Site)
5 Months ago
Meta - Software Engineer, Android

Meta

Bellevue, Washington, United States (On-Site)
5 Months ago
DraftKings - Senior Lead Software Engineer, Backend

DraftKings

London, England, United Kingdom (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Buenos Aires, Buenos Aires, Argentina

Google - Senior Deal Strategy and Operations Associate, Global Partnerships

Google

Buenos Aires, Buenos Aires, Argentina (On-Site)
3 Hours ago
Scale AI - Senior Software Engineer

Scale AI

Argentina (On-Site)
6 Months ago
Jam City - 2D Animator

Jam City

Buenos Aires, Buenos Aires, Argentina (On-Site)
9 Months ago
Red Point Labs - Sr Game Designer (Remote OK)

Red Point Labs

Argentina (Remote)
10 Months ago
Evolution - Head of Studio

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
9 Months ago
Google - Conversational AI Solutions Consultant, Telephony Integration, Google Cloud

Google

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Day ago
Room 8 Studio - Stylized Environment Concept Project Lead

Room 8 Studio

Argentina (Remote)
2 Months ago
Salesforce - Business Development Representative - Argentina

Salesforce

Buenos Aires, Buenos Aires, Argentina (On-Site)
3 Months ago
Evolution - Game Presenter

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
8 Months ago
Evolution - Commercial Coordinator

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Artificial Intelligence Jobs

Google - Field Solutions Architect, Generative AI, Google Cloud

Google

London, England, United Kingdom (On-Site)
1 Day ago
Microsoft - Member of Technical Staff – Voice & Vision

Microsoft

Mountain View, California, United States (Hybrid)
3 Weeks ago
Google - Customer Engineer, AI/ML

Google

Munich, Bavaria, Germany (On-Site)
1 Day ago
AI Fund - Founder-in-Residence

AI Fund

United States (Remote)
6 Months ago
Keywords Studios - Research Associate - AI

Keywords Studios

(Remote)
3 Weeks ago
PlayStation Global - Staff Machine Learning Engineer, Enterprise Enablement

PlayStation Global

California, United States (On-Site)
3 Months ago
Stonewall Collision & Auto Painting - Senior Data Scientist

Stonewall Collision & Auto Painting

Vijayawada, Andhra Pradesh, India (On-Site)
7 Months ago
Google - Machine Learning Hardware Architect

Google

Sunnyvale, California, United States (On-Site)
4 Hours ago
Zoox - Senior/Staff Software Engineer - Simulation Traffic & Behavior Modeling

Zoox

Foster City, California, United States (Hybrid)
6 Months ago
Meta - Software Engineer, Machine Learning

Meta

Mountain View, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Seoul, South Korea (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Hyderabad, Telangana, India (On-Site)

Atlanta, Georgia, United States (On-Site)

Fremont, California, United States (On-Site)

Milan, Lombardy, Italy (On-Site)

Eemshaven, Groningen, Netherlands (On-Site)

Bengaluru, Karnataka, India (On-Site)

Sunnyvale, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug