Customer Experience Consultant (Contract)

Deliver a Key Client and Runway Customer Experience that matches the portfolio

• Drives proactive customer support and issue resolution for a seamless customer experience in cross-functional teams and across products in scope
• Actively and consistently engage with the global account team on account plans and execution
• Actively builds awareness and insights into customers’ supply chain plans and priorities
• Participate in team engagements with exposure to customer stakeholders and Maersk CX
• Be the primary point of contact for own customers and ensure smooth execution of end-end shipment lifecycle by working closely with customers
• Ability to align with customer expectations upfront and to be able to respond with suggested solutions
• Be fully responsible for customer satisfaction across Maersk product offering
• Lead Digital adoption discussions with customers
• Performance reviews with customers
• Willingness to go the extra mile towards the customers & with a focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders

Deliver on Key Client Growth and profitability plans

• Up and Cross-sell to all customers
• Actively monitor and manage volume

We are looking for:

• Fresh graduates are welcome to apply
• Knowledge of shipping, supply chain or logistics industry
• Excellent stakeholder management/ interpersonal and communication skills
• Energetic, well-organised and self initiated
• Analytical and problem solving skills
• Good Process understanding & digital proficiency
• Ability to work under pressure keeping quality in focus
• Strong Execution mindset
• Strong cost conscious and optimization mindset

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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