Customer Relation Expert

2 Months ago • All levels

Job Summary

Job Description

The Customer Relation Expert will be responsible for elevating the communication standards within the Customer Operations & Support team. This role involves developing communication strategies, creating guidelines for effective customer interactions, and designing training programs to enhance communication skills. The expert will monitor customer interactions, provide coaching, and analyze feedback to improve customer satisfaction and operational efficiency. The role requires a proactive approach to implementing improvements and fostering a culture of continuous improvement within the team, leveraging technology and data-driven insights.
Must have:
  • Bachelor's degree in Communications, Marketing, or Computer Sciences.
  • Proven experience in a communication or customer support role.
  • Excellent written and verbal communication skills.
  • Strong training and coaching abilities.
  • Proficiency in customer service software and tools.
  • Analytical skills to interpret customer feedback and performance metrics.
Good to have:
  • Experience in a customer-facing role.
  • Empathy, adaptability and flexibility.
  • Knowledge of customer support best practices.
  • Familiarity with cloud services and communication analytics tools.

Job Details

Location: Noida Berger Tower, India

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Job Summary:

We are seeking a dynamic and experienced Communication Expert to join our Customer Operations & Support team. The primary mission of this role is to elevate the overall communication standards of the team, ensuring effective and professional interactions with customers. The ideal candidate will have a strong background in communication strategies, training, and a passion for enhancing customer experiences. Excelling at analyzing customer feedback, identifying areas for improvement, and implementing successful process enhancements. Committed to leveraging technology and data-driven insights to drive customer satisfaction and operational efficiency.

Responsibilities:

  • Develop and implement communication strategies to improve the team's ability to convey information clearly and effectively to customers.
  • Create guidelines and best practices for written and verbal communication.
  • Design and deliver training programs focused on enhancing communication skills, including active listening, empathy, and conflict resolution.
  • Monitor and evaluate customer interactions to ensure adherence to communication standards.
  • Provide one-on-one coaching and mentoring to team members to help them improve their communication abilities.
  • Provide constructive feedback to team members based on reviews and customer feedback.
  • Develop templates, scripts, and other communication tools to support the team in delivering consistent and high-quality responses.
  • Analyze customer satisfaction data to identify areas for improvement in communication.
  • Implement initiatives to address identified gaps and enhance customer satisfaction.
  • Foster a culture of open communication and continuous improvement within the team.

Qualifications:

  • Bachelor's degree in Communications, Marketing, or Computer Sciences.
  • Proven experience in a communication or customer support role.
  • Excellent written and verbal communication skills.
  • Strong training and coaching abilities.
  • Proficiency in customer service software and tools.
  • Analytical skills to interpret customer feedback and performance metrics.
  • Ability to work collaboratively in a multicultural and international environment.

Preferred Skills:

  • Experience in a customer-facing role.
  • Empathy, adaptability and flexibility.
  • Knowledge of customer support best practices.
  • Familiarity with cloud services and communication analytics tools.

English proficiency, another languages

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Similar Jobs

Dream Games - Procurement Specialist

Dream Games

İstanbul, Türkiye (On-Site)
11 Months ago
Scanline VFX - Lead Compositor

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
3 Months ago
PwC - Associate - IFS - Research Analyst

PwC

Jakarta, Indonesia (Hybrid)
1 Month ago
fortis games - Senior Research Analyst

fortis games

Canada (Remote)
1 Month ago
Sperasoft - 2D Environment Artist

Sperasoft

Yerevan, Yerevan, Armenia (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Aspire - Software Engineer II (Mobile Engineer)

Aspire

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Tesla - Sales Advisor

Tesla

Norwich, England, United Kingdom (On-Site)
4 Months ago
PwC - IN Associate, Renewable energy, Utility transformation, Advisory

PwC

Gurugram, India (On-Site)
1 Month ago
NVIDIA - Engineering Farm Engineer

NVIDIA

Bengaluru, Karnataka, India (On-Site)
2 Months ago
NinjaVan - Field Sales Executive Surabaya (Talent Pool)

NinjaVan

Surabaya, East Java, Indonesia (On-Site)
9 Months ago
London stock Exchange - Credit Controller- German Speaker

London stock Exchange

Gdynia, Pomeranian Voivodeship, Poland (On-Site)
1 Month ago
After zvfx studios - Rigging Artist

After zvfx studios

Kolkata, West Bengal, India (On-Site)
2 Months ago
Zelis  - Process Improvement Specialist

Zelis

Hyderabad, Telangana, India (Hybrid)
1 Month ago
Omitron - Mid-Level Software Developer

Omitron

Colorado Springs, Colorado, United States (Hybrid)
2 Months ago
Ansys - Principal Application Engineer - Energy Vertical Lead

Ansys

Pune, Maharashtra, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Noida, Uttar Pradesh, India

Accenture - Security Architect

Accenture

Bengaluru, Karnataka, India (On-Site)
1 Month ago
extreme network - SR PROGRAMMER - EBS Applications/Oracle PL/SQL, SQL/Oracle Forms, Reports

extreme network

Chennai, Tamil Nadu, India (Hybrid)
9 Months ago
Glean - Technical Support Engineer

Glean

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Capgemini - Finance Reporting

Capgemini

Pune, Maharashtra, India (On-Site)
1 Month ago
Capgemini - Java developer

Capgemini

Gurugram, Haryana, India (On-Site)
2 Months ago
P99 soft - Senior QA Engineer

P99 soft

Hyderabad, Telangana, India (On-Site)
2 Months ago
spauldingridge - OneStream Associate

spauldingridge

Jaipur, Rajasthan, India (On-Site)
2 Months ago
Zelis  - Software Engineering

Zelis

Hyderabad, Telangana, India (On-Site)
1 Month ago
FalconX - Trade Ops Associate

FalconX

Bengaluru, Karnataka, India (On-Site)
1 Month ago
WebTech Corporation - Sr Engineer- Systems

WebTech Corporation

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Rio De Janeiro, Brazil (On-Site)

Irvine, California, United States (On-Site)

Vélizy-Villacoublay, Île-de-France, France (On-Site)

Vélizy-Villacoublay, Île-de-France, France (On-Site)

Vélizy-Villacoublay, Île-de-France, France (On-Site)

Vélizy-Villacoublay, Île-de-France, France (On-Site)

Templecombe, England, United Kingdom (On-Site)

Noisy-le-Grand, Île-de-France, France (Hybrid)

Limours, Île-de-France, France (Hybrid)

Valence, Auvergne-Rhône-Alpes, France (On-Site)

View All Jobs

Get notified when new jobs are added by Thales

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug