Customer Service Representative

Hello and Kia Ora!

Start your game...

Are you ready to front one of New Zealand's most iconic brands in a fast-paced and people-facing environment? Entain Australia and New Zealand are looking for a Customer Service Representative to join our Taupo Branch working 20 hours per week. This is a fixed term contract role until May 2025.

As the face of the business, you will be the first point of contact for our customers. While providing excellent customer service, you will quickly and accurately assist in the placing of bets while creating an engaging experience. You'll be driven to provide expert product knowledge and advice, while creating an atmosphere that highlights the organisation as a fun and welcoming environment. While we would be keen to hear from anyone with TAB experience, this is not essential, and we can provide training.  

Where and How you can work...

Working in the Retail team will allow you to have access to shifts across 7 days with the typical branch opening hours ranging from 9.00am until 7.00pm, Monday - Sunday. You would need to be flexible across the week and able to work evenings and weekends, including the possibility of public holidays. This is a part time role of 20 hours per week, on a fixed term contract until May 2025.

You're a match if you ideally have….

• Experience in customer service and passion for helping people.
• Cash handling or till experience, and confidence in your numeric skills.
• An interest in sports and racing.
• Previous TAB experience, or gaming operating experience, would be advantageous.
• The willingness and motivation to become a product expert,
• Great communication skills and the ability to work within a team environment.
• A consistently positive attitude day in and day out.

Entain Lifestyle:

• Be You: Express yourself! We celebrate your unique individuality, creating a supportive and inclusive work atmosphere.
• Join an exciting industry as part of a hugely renowned company!
• Enjoy flexibility in the week - ideal for students or those juggling commitments.
• Turn your passion for customer service into an exciting career with Entain!

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports. We're excited to be working alongside our other key NZ brands including SENZ, Trackside, and our brand new wagering brand betcha.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.