Customer Service Specialist (Tier 1)

As a customer service specialist, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and skillsets to resolve complex issues. You will provide technical support to end users in laptops, desktop, mobile devices, and Trackman products. You will need strong problem-solving skills to be successful, and always aiming for the best customer experience.

Your ability to build and maintain positive relationships is crucial for the role. You will work with a variety of customers to provide remote support in the initial phases of troubleshooting.

• Experience in customer service preferably from a demanding industry
• Customer-focused experience focused on satisfaction
• Excellent communication skillset, verbal and written
• High attention to detail and ability to provide consistent quality
• Self-motivated individual who delivers on commitments
• Experience with technical support and troubleshooting methodology
• Ticketing system knowledge and support workflows (preferably Zendesk)
• Strong computer skills and knowledge of Windows operating systems up to Windows 11 (device management), as well as good skills in Microsoft Office
• Troubleshooting, project management, initiative and professionalism are of utmost importance
• Team player attitude, seeing the value in sharing knowledge and aiming to succeed as a team
• Knowledge of sports including golf and baseball is an advantage
• Knowledge of radar and video technology is an advantage
• The chance to work with a dynamic and global team
• The opportunity to make a major impact on a company on the leading edge of technology, data, and sports

The Office

We are located in our state-of-art HQ in Hørsholm, at DTU Science Park. We take great pride of the building we designed! The office features bright meeting rooms, coffee areas to catch up with colleagues, a large testing arena with simulators available for employees and a fitness centre, everything surrounded by a beautiful forest and respecting the environment. We made sure to utilize the newest technologies to be energy efficient and be mindful of ventilation and sound propagation.

The cherry on top is our canteen: with indoor and outdoor area to enjoy the fresh food prepared by our own kitchen staff.

Join the home of a powerful sports brand and a one-of-a-kind technology
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.
We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark (Hørsholm) and offices in New York, Phoenix, Poland, Tokyo and Seoul. We employ over 700 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested and manufactured.

Where innovation happens
At Trackman, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes Trackman an inspiring company – for our customers and our colleagues.