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Customer Support Representative

Bogota, Colombia (On-site)

Customer Support Representative

4 Months ago • Upto 10 Years • Customer Service • Undisclosed

About the job

2 skills required for this role

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slack

communication

Job Description

Provide exceptional bilingual customer service via chat for a betting and casino platform. Must have strong communication skills in English and Spanish, previous customer service experience, and the ability to work on a 24/7 rotating roster. Familiarity with the crypto and online betting industry is a plus.

Must have:

Customer Service
Bilingual English/Spanish
24/7 Availability
Online Chat Support

Good to have:

Crypto Industry
Online Betting
Casino Experience
Problem-Solving Skills

Perks:

Rotating Roster
Internal Teams Support

To provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.

Role and Responsibilities

Respond to customer inquiries and requests in a timely and professional manner via chat and email
Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages
Keep up-to-date with product information and company policies to accurately assist customers
Maintain customer data and communicate effectively with internal teams as needed
Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days

Work experience and skills

Excellent communication skills, both written and verbal, in both English and Spanish
Prior experience in a customer service role (face-to-face, online or phone-based)
Availability to work on a 24/7 rotating roster
Ability to work efficiently and effectively in a fast-paced environment.
Familiarity with the crypto and online betting industry
Previously worked in sports betting or online casino
Previous experience working with Slack, G-Suite,

Personal qualities and behavioral traits

Excellent communication and written skills
Ability to take initiative
Customer and solution focused
Ability to multi-task
Ability to work effectively without supervision
Strong problem-solving and customer service skills

Relationships

Team leader and other specialist Customer Support roles who will support you day to day
Payments providers and internal payments coordinator/team
Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs. Including but not limited too
Fraud and AML
Tech Support

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About The Company

Easygo

55 Active Jobs

Easygo is a well-established global tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks built on our "provably fair" algorithms. The products we build are used by millions of people around the world including Drake and you’ll see their logos on an EPL team, the UFC, advocated by e-gamers and in a number of other sporting places.

The last 2 years have been huge for us, we have grown from 20 to 100+ team members. Whilst the products that we build are global we have two amazing offices in the same building in the heart of the CBD with all the bells and whistles you could ever want. Including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and team lunch.