Delivery Advisor

1 Day ago • All levels • Undisclosed

About the job

2 skills required for this role

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communication

performance-analysis

Job Description

As a Delivery Advisor at Tesla in Londerzeel, you'll guide customers through the entire vehicle delivery process, ensuring a seamless and exceptional experience. This involves validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing/trade-ins/registration, addressing customer queries, managing documentation, and collaborating with other Tesla teams (Delivery Experience and Service). You'll need strong operational and problem-solving skills, excellent communication, attention to detail, and a passion for Tesla's mission. Success is measured by exceeding delivery targets and ensuring customer satisfaction.

Must have:

Strong operational skills
Excellent communication & interpersonal skills
Problem-solving abilities
Attention to detail
Customer relationship building
Ability to explain complex topics simply

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

What You’ll Do

Take over the customer once the order has been placed and guide them through the delivery process

Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process

Create an ownership solution for customers who have made their purchase without previous interaction with Tesla

Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process

Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise

Ensure that all required documentation is completed accurately and on time
Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience