Engineer - Customer Service - German

2 Months ago • All levels

Job Summary

Job Description

The role involves providing technical support to customers, resolving issues related to hardware, software, communications, and installations. Responsibilities include answering emails, chats, and phone calls, troubleshooting products remotely, processing warranty claims, providing pre-sales information, and assisting with site activations. You will document all activities in a CRM platform, coordinate with the engineering team, log product bugs, and participate in training. Furthermore, you will support operational hours from 6:30 AM to 11:00 PM, seven days a week, and must be open to working on weekends. You will also professionally represent Enphase and adhere to company policies.
Must have:
  • Graduate - B.E/B.Tech/BCA/B.SC IT
  • Build rapport and maintain relationships with customers, peers, and managers
  • Experience in fast-paced technical support or customer service.
  • Strong verbal and written communication skills.
  • Proficient in GERMAN - C1 Certification required.
  • Computer literate (PC skills essential, Mac OS desirable)
Good to have:
  • General understanding of electrical concepts, AC & DC circuits.
  • Electrical or electronics background would be highly desirable.

Job Details

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.   
We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun, and full of exciting new projects.  
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase! 

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.  

  What you will be doing 

  • Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours.
  • Conducting remote troubleshooting of Enphase products.
  • Troubleshooting, approving, and executing warranty claims.
  • Providing pre-sales information about Enphase products.
  • Assisting with the activation of new Enphase sites as needed.
  • Documenting all activity in a central CRM/Help Desk software platform.
  • Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.
  • Participating in ongoing training/education of industry standards and Enphase product-specific information.
  • Assist other team members with troubleshooting and/or administrative tasks as needed.
  • Following departmental conventions and procedures.
  • Professionally represent Enphase via all communications mediums.
  • Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
  • Performing other duties as assigned.
  • Support operational hours (India team) are: 6:30 am – 11:00 pm, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekends.

Who you are and what you bring

  • Should be a Graduate – B.E/B.Tech/BCA/B.SC IT
  • Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
  • Experience working in a fast-paced technical support or customer service position.
  • Strong verbal and written communications skills.
  • Proficient in GERMAN - C1 Certification required. 
  • Computer literate (PC skills essential, Mac OS desirable)
  • General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

 

Similar Jobs

Google - Software Engineer III, Google Cloud Compute Infrastructure

Google

Seattle, Washington, United States (On-Site)
8 Months ago
Google - Software Engineer III, Infrastructure, Google Cloud Business Platforms

Google

Seattle, Washington, United States (On-Site)
2 Months ago
Google - Senior Software Engineer, Google Cloud

Google

Ramat Gan, Tel Aviv District, Israel (On-Site)
2 Months ago
Google - Tech Lead, Software Engineering (For Women in Tech Candidates)

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
8 Months ago
The Walt Disney Company - Principal Software Engineer - Activation

The Walt Disney Company

Seattle, Washington, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Games 24x7 - SDE-1 (ReactNative)

Games 24x7

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Devrev - Member of Applied AI Engineering Team ( ETL)

Devrev

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Oportun - Senior Specialist FIU

Oportun

(Remote)
2 Months ago
CGS Carrers - Product Support Analyst I (OVERNIGHT Shift)

CGS Carrers

Bogota, Colombia (On-Site)
2 Months ago
ByteDance - Backend Software Engineer Intern (PDI-CSP-FE-i18n) - 2025 Summer (BS/MS)

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Appier - Senior Software Engineer, Data Backend

Appier

Taipei City, Taiwan (On-Site)
2 Months ago
Google - Staff Software Engineer, Parallel File System, AI/ML

Google

Sunnyvale, California, United States (On-Site)
2 Months ago
Level AI - Backend Engineer - AI

Level AI

Noida, Uttar Pradesh, India (Hybrid)
10 Months ago
Google - Software Engineer II, Chrome Browser

Google

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
2 Months ago
Gitlab - Billing Operations Analyst

Gitlab

(Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

DNEG - Animator (DNEG Animation)

DNEG

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Games 24x7 - Manager - Secretarial

Games 24x7

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Osplabs   - Digital Marketing Manager

Osplabs

Maharashtra, India (On-Site)
1 Year ago
Google - Digital Design Engineer, RTL

Google

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Qualcomm - Senior Engineer - C Embedded RTOS

Qualcomm

Hyderabad, Telangana, India (On-Site)
2 Months ago
Paperflite - Video Designer

Paperflite

Chennai, Tamil Nadu, India (On-Site)
9 Months ago
Beta Craft - QA Engineer - AI/ ML

Beta Craft

Pune, Maharashtra, India (On-Site)
2 Months ago
Bajaj Finserv - Manager - CD - Growth North & East

Bajaj Finserv

Nawada, Bihar, India (On-Site)
11 Months ago
Moving Walls India - Data Engineer

Moving Walls India

Chennai, Tamil Nadu, India (On-Site)
3 Years ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Everyrealm is a technology company that creates innovative solutions for avid social gamers, with offerings across a variety of categories including identity, ranking, relationships, and events. We also publish community-driven video game titles.

View All Jobs

Get notified when new jobs are added by Everyrealm Inc.

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug