IT Technical Writer

Proofread and oversee all IT-related communications, including email announcements, notifications, and internal memos.

Ensure all communications maintain a professional tone and align with company branding and standards.

Write, edit, and proofread IT articles, ensuring technical accuracy, clarity, and readability for a diverse audience.

Develop clear, concise, and user-friendly content to support IT initiatives, such as user guides, FAQs, troubleshooting documents, and process documentation.

Coordinate with IT team members to keep content up to date with the latest IT initiatives, policies, and updates.

Organize, manage, and maintain the IT Knowledge Base (KB) space, ensuring easy navigation and accessibility for all employees.

Implement a system for regular updates, revisions, and archiving of outdated content in the KB.

Work closely with IT, support teams, and other departments to ensure content aligns with operational needs.

Participate in planning and strategy sessions to understand upcoming IT projects and initiatives, ensuring documentation needs are met.

Serve as the point of contact for documentation and communication support within the IT department.