Manager, Process Systems & Tools (R-20163)

Job Summary: We are seeking an experienced SFDC Manager to lead the management, and optimization of Salesforce process systems and tools. The ideal candidate will have a strong background in Salesforce administration, process improvement, and team leadership.

Salesforce Administration: Work with ITS team to administrate Salesforce platform and ensure it meets business requirements.

Process Optimization: Identify, design, and implement process improvements within Salesforce to enhance efficiency and effectiveness.

Tool Management: Evaluate and manage third-party tools and integrations within the Salesforce ecosystem to ensure seamless operation.

Team Leadership: Lead a team of SalesOps Analyst provide mentorship and guidance to enhance their skills and performance.

User Training and Support: Work with SFDC Training team to deliver training programs for Sales / end-users, ensuring they understand Salesforce functionalities and best practices.

Data Management: CRM database management. Ensure data integrity and security within the Salesforce platform; manage data imports, exports, and data quality initiatives. Drive Account Creation, SFDC Quota Deployment, Data Cleansing, month/quarter end activities. Work with Operations team on Customer Segmentation, Territory Creation & analysis, account mapping and drive needful activities in SFDC.

Reporting and Analytics: Create and maintain reports and dashboards to provide insights into sales performance and operational efficiency.

Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to gather requirements and implement solutions.

Project Management: Lead Salesforce-related projects from conception through execution

Bachelor’s degree in Business, Information Technology, or a related field.

5+ years of experience managing Salesforce, with a focus on process systems and tools.

Salesforce Administrator and/or Developer certification is highly desirable.

Strong understanding of Salesforce architecture, data models, and best practices.

Experience with process mapping and improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Excellent analytical, problem-solving, and project management skills.

Strong interpersonal and communication skills, with the ability to work collaboratively across teams.

Proficient in Salesforce CRM

Knowledge of data management best practices, including data governance and compliance.

Ability to translate business requirements into technical specifications.

Strong leadership skills with a proven track record of team management.