Account Manager

Description

WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

• Key performance metrics that the Account Manager will be measured against - revenue growth, ongoing ownership of client strategic account plans, maintaining and growing executive relationships, quarterly partnership meetings, assessing and managing risk, building referenceable customers  
• Accountable for all aspects of client revenue maintenance and growth 
• Responsible for overall client relationship and satisfaction 
• Manage all aspects of client renewal and upsell activities 
• Record and document all activities via Salesforce.  Maintain appropriate documentation to track/manage assigned book of business.  Accountable for creating strategic action plans for the entire book of business. 
• Understand and identify cross sell opportunities to all WebMD Ignite product and service offerings.  Partner with new Sales team for specific cross-sell opportunities.
• Serve as primary point of contact to manage internal and external client escalations 
• Partner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/ content development and updates 
• Accurately manage client billing, revenue and activity forecasting, performance guarantees, and annual budget/contract renewals
• Cultivate client relationships to serve as references for prospective new customers 
• Monitor the program/product/service delivery to ensure contract requirements and client expectations are met.  
• Manage relationships with clients' other vendor partners, as appropriate and necessary.
• Participate in internal developmental and administrative committees and in external professional organizations, as appropriate.  
• Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner. 
• Perform responsibilities in a professional manner, meeting the Company’s mission and goals. 

• Bachelor’s Degree or higher preferred
• 3+ years of demonstrated success in healthcare IT sales/ account management
• Preference to experience in the Digital patient engagement space 
• Long track record of exceeding revenue goals, especially with a focus on driving upsell/ new business 
• Strong written and verbal communication skills 
• Experience thriving in self-directed environment