Technical Account Manager
Job Summary
Job Description
The Technical Account Manager will provide onboarding, ongoing value, and support to Varonis customers. They act as the primary contact and first line of defense, requiring strong technical acumen and customer service skills. Responsibilities include ensuring data protection, onboarding customers, proactive health checks, preparing business reviews, identifying upsell opportunities, and collaborating on renewals. This role involves learning new products, serving as a technical contact, and advocating for customers internally. The role requires problem-solving and communication skills.
Must have:
- Bachelor’s degree or equivalent experience
- 4+ years in a customer-facing role in Cloud/Cyber Security
- Experience working with Windows OS
- Knowledge of enterprise IT and cloud technologies
- Excellent customer service skills
- Excellent written and verbal communication
- Proven problem-solving abilities
- Commitment to customer success
- Team-oriented
- Sales oriented
6 skills required
Job Details
Technical Account Manager
The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.
Thousands of organizations worldwide trust Varonis to defend their data wherever it lives — across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.
The Role: We are seeking a motivated Technical Account Manager to provide onboarding and proactive on-going value and support to Varonis customers. Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.
The Location: We are considering candidates who can work by a remote model, located within Northeast United States.
The Requirements:
- Bachelor’s Degree or equivalent experience
- 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
- Experience working with Windows OS
- Knowledge of enterprise IT, cloud, and security technologies
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
- Excellent in communication, written and verbal
- Proven problem-solving abilities
- Commitment to customer success
- Proven success in contributing to a team-oriented environment.
- Sales oriented.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and oral) and interpersonal skills.
- Up to 25 % travel
The Responsibilities:
- Ensure data is protected from insider threats, cyber-attacks, and policy violations
- Onboard Customers to Varonis platforms and deliver on-going value and support
- Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
- Prepare and deliver quarterly business and blast radius reviews
- Alongside Sales, identify and champion upsell opportunities
- Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
- Serve as primary technical contact and augment our support and engineering teams
- Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
- Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
- Escalate customer issues to management when appropriate
- Create knowledge base content to capture new learning for customer and internal reuse.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
#LI-Remote
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