Payment Ops Associate Manager - Ledger

At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. We are on a mission to reinvent business finance, empowering startups and businesses to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50,000 businesses using our suite of products.

Aspire has consistently been recognized for excellence, earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023, ranked as LinkedIn’s Top Startup in Singapore, and listed on CB Insights’ Top 100 Global Fintech in 2023 and 2024.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space! 

About the team:
At Aspire, we are committed to empowering our customers throughout their journey with us. Our Operations Team ensures customers can operate seamlessly on our platform, and guarantee the best customer experience possible.

About the role:
As the Ledger Ops - Associate Manager, you will be the product expert to customers & internal Aspire teams where you will ensure smooth operations, resolve product escalations, identify and fill process gaps, and drive product improvements with the Tech team. The role primary focus area is with Ledger Operations which manage manual ledger entries and adjustment to all transactions of Aspire products in the Asia markets.

Key responsibilities include:

• Daily Operations - Operate and oversee back-end functions on our tech platform such as manual processing of transactions/requests, activating features, crediting funds to client accounts, initiating transfers and return of funds and more.
• External Partner Management - Liaise with our business/service partners daily to troubleshoot and resolve issues.
• External Client Management - Interact with our customers to solve their issues/concerns, advise solutions in-line with our product capabilities and internal SOP.
• Internal Cross Functional Collaboration - Collaborate with various internal operational departments/teams to troubleshoot on issues, derive solutions, and create new SOP. 
• Build Processes and Frameworks - Own or Co-build/design existing or new processes to achieve the operational efficiencies of reduced time (SLAs), reduced errors, and better client experiences.
• Ad-Hoc Projects - Work on ad-hoc projects to improve the operational efficiencies of reduced time (SLAs), reduced errors, and better client experiences.

Qualifications:

• Payments experience: 5-8 years of experience working in the payments space; experience related to Singapore, Indonesia and Hong Kong markets would be a plus.
• Product knowledge: Good level understanding of Virtual Accounts, domestic and swift payments.
• Problem-solver: Motivated to make improvements and have an impact by identifying issues, analyzing root causes, implementing sustainable solutions and following up on action plans
• Operational focus: A background in scaling processes in a fast-paced, high-growth environment, with a focus on accuracy, efficiency, and reliability.
• Strong analytical abilities: Good data analytical skills with data sets and making inferences and conclusions.
• Collaboration: Good communication and coordination skills and the ability to lead credit-related projects while collaborating with different stakeholders
• Adaptability: Ability to support any new processes and adapting processes to fit with changes in regulations and infrastructure.
• Customer-driven: Always putting customers first to provide the best quality service.
• Outstanding communicator: Ability to communicate concisely and clearly to customers and internal stakeholders, and writing to execute SOP.
  
  

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement. 
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement 

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. 

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.