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Product Support Consultant, gTech

Haryana, India (On-site)

Product Support Consultant, gTech

1 Month ago • 2-4 Years • Product Management

About the job

2 skills required for this role

Test your skills to join the top 1% applicants for this job

sql

cross-functional

Job Description

Google's Product Support Consultants are trusted advisors who support customers globally. They leverage their technical skill, product expertise, and understanding of customer needs to deliver solutions. This role involves troubleshooting and resolving issues for advertisers, Sales teams, agencies, and partners, analyzing data to create action plans, and partnering with cross-functional teams to improve customer journey. You'll also resolve complex issues, understand customer pain points, and share insights to support product and process improvements.

Must have:

Bachelor's degree or equivalent experience
2 years of experience in technical project management or customer-facing role
Experience in project/program management, consulting, or client facing role
Deep product expertise
Analytical skills
Problem-solving skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team

Good to have:

2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies
2 years of experience managing projects and working with analytics or SQL
2 years of experience in a client-facing role
2 years of experience in operations management (i.e. process improvement, operational reviews, optimizing workflows, etc.)

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
2 years of experience in a technical project management or a customer-facing role.
Experience in a project/program management, consulting, or client facing role.

Preferred qualifications:

2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
2 years of experience managing projects and working with analytics or SQL.
2 years of experience in a client-facing role.
2 years of experience in operations management (i.e. process improvement, operational reviews, optimizing workflows, etc.).

About the job

Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies, and partners.
Apply deep product expertise, solving complex technical customer issues and escalations and carrying out strategic projects.
Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
Partner with our Sales and other cross-functional partner teams, as applicable, to own and continuously improve the journey of all clients. Resolve complex issues and understand customer pain points.
Share insights and provide expertise to our partner teams to support product and process improvements.

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About The Company

Google

1888 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.