ERM Manager

3 Months ago • 5-8 Years • Finance

Job Summary

Job Description

The Enterprise Risk Manager at PhonePe designs and maintains a robust ERM framework, integrating risk management into all aspects of the company's operations. Responsibilities include identifying and assessing risks across various areas (business, finance, technology, compliance), developing mitigation strategies, monitoring key risks, and reporting to senior leadership. Collaboration with stakeholders is crucial for establishing controls, action plans, and ensuring compliance. The role involves periodic policy reviews, promoting a risk-aware culture, process improvements, and providing training. The ideal candidate has a risk management background (preferably from financial services), strong analytical and communication skills, and experience with Indian and Asia-Pacific regulations.
Must have:
  • Risk Management background (financial services preferred)
  • ERM framework design & maintenance
  • Risk identification, assessment, mitigation
  • Stakeholder collaboration & reporting
  • Regulatory knowledge (India & Asia Pacific)
  • Strong communication & analytical skills
Good to have:
  • ERM, PRM, CRM, or ORM certifications
  • Experience with GRC tools (e.g., ServiceNow)
  • Proficiency in Excel and SQL
Perks:
  • Medical Insurance
  • Critical Illness Insurance
  • Accidental Insurance
  • Life Insurance
  • Employee Assistance Program
  • Maternity Benefit
  • Paternity Benefit
  • Adoption Assistance
  • Day-care Support
  • Relocation benefits
  • Higher Education Assistance
  • Car Lease

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Summary

The Enterprise Risk Manager plays a critical role in identifying, assessing, and mitigating risks across the institution. This position is responsible for developing and implementing a comprehensive enterprise risk management framework that enables proactive risk identification and strategic decision-making. The Enterprise Risk Manager will collaborate with various departments to ensure a holistic approach to risk management that supports the college's mission, goals, and compliance requirements.

Responsibilities

  • Designs and maintains a robust enterprise risk management framework that integrates risk management into all aspects of the college's activities and decision-making processes
  • Assist the identification and assessment of risks across the organisation, considering a wide range of areas including business, operations, finance, technology, compliance, reputation, and strategy
  • Develops and implement strategies to mitigate identified risks, working closely with relevant stakeholders to establish effective controls and action plans
  • Continuously work with business stakeholders to ensure periodic monitoring of key risks and update the risk registers and appropriate risk tools
  • Coordinates with various business entities to collect and share periodic risk assessment reports to senior leadership, providing insights into emerging risks, risk trends, and the effectiveness of risk mitigation strategies
  • Collaborates with department heads and operational leaders to identify and address specific risks within their areas. Provides guidance and support in developing risk mitigation plans
  • Collaborates with the Compliance staff and other relevant stakeholders to ensure alignment between risk management and compliance efforts
  • Closely track and make suitable inclusions from regulatory and other inspections to enhance the risk register and focus on critical risks across all lines of business
  • Perform periodic review of ERM Policy, at least annually,
  • Develop and drive a culture of risk management to equip various Lines of Defence in the organisation in being aware of the identification, assessment, response, monitoring and reporting of risks
  • Evaluate, recommend, and implement process design improvements to achieve greater efficiencies
  • Provide guidance and training to promote risk control awareness, ownership, and accountability for the organization
  • Support enterprise risk reporting requirements for Executive Management and the Risk Management Committee

Qualifications

  • Ideal candidate is from a Risk Management background (preferably from a financial service e.g., banks, NBFC, Fintech etc.,) or is a former financial services /industry employee that has led Risk Assessments/ mitigations/ identifications of industry and emerging risks /quality assessments on risk scoring /quality check on risk mitigations across operations, finance, regulatory and technology
  • Bachelor’s or master’s degree in business management, finance or law
  • Certifications in ERM, PRM, CRM or ORM is desired but not mandatory
  • Five (5) to eight (8) years of related experience in compliance, audit, or enterprise risk management is preferred
  • Have a good appreciation of the regulations applicable in India and Asia Pacific
  • Highly detail-oriented, motivated, curious individual with good time-management skills, analytical and communication skills
  • Quick and sharp individual who relishes the challenges of understanding and interpreting regulations and processes across different businesses and jurisdictions
  • Strong communication, interpersonal and influencing skills. The candidate should have the ability to establish credibility and strong partnerships with senior business leaders, control functions and corporate partners globally and manage escalations suitably
  • Fluency in written and spoken English is a must have. Excellent written skills, and ability to prepare clear, concise narratives and reports with minimal supervision
  • Have an audit and / or relevant industry qualifications, or a university degree
  • Proficiency in Excel and SQL is a preferred skill to have
  • Familiarity with GRC Tools such as Service Now will be a plus

 

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



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