Business Operations Analyst, Payments

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description – Operations Analyst - Payment Operations

➢ This role offers an exclusive opportunity to work on payments related initiatives with
leading banks, financial and national institutions.
➢ Be a champ and work closely with external stakeholders including partner banks and
networks.
➢ Responsible for handling day to day business operations with external and internal
stakeholders.
➢ Identifying areas of operations that require technological intervention and co-ordinating
with stakeholders for implementation of technical solutions.
➢ Responsible for management of business reporting and any ad hoc reporting required
from time to time. Proficient knowledge of Excel is a must.
➢ Help develop and nurture relationships with payment players.
➢ Strongly focussed on execution.
➢ Customer-first attitude; always on toes to lessen pain points of customers.
➢ Monitoring transaction success rates and regularly analyzing data to bring about
enhancements in products as well as improvement in processes and success rates.
➢ Coordinating with Customer Support teams and handling escalations on a day to day basis
to provide prompt resolution to the customers.
➢ Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existing
operational processes.
➢ Addressing internal queries, data requirements and escalations regarding Payment
transactions.
➢ Work closely with the finance team to drive reconciliations and execute required corrections.
➢ Collaborate with internal and external business + technical teams to spearhead integrations
and go-live.

Requirements:
➢ Minimum work experience of 1-2 years in the operations/payment industry
➢ Driving personality with an attitude of constantly pushing towards clarity and outcome while
balancing the need for a great collaboration.
➢ Strong communication skills and ability to negotiate for one's requirements
➢ Advanced knowledge of Excel and basic knowledge of SQL
➢ Qualifications - B.Tech/MBA preferred

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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