Senior Software Engineer Customer support Test Hub

2 Months ago • 4-7 Years

Job Summary

Job Description

As a Senior Software Product Support Engineer, you will be solving challenging customer escalated problems. You will be required to solve the customer escalated issues on priority and assist the Support team. You will debug the customer issue using the application code and provide the patch for the customer when it required. You will interact with Engineering, QA and Support team while working on the Support escalated Cases. Should be able to provide the detailed RCA on the problem and provide customer patch when needed. Also, you should be able to talk to the customer to explain the technical details.

Must have:

Solve customer escalated problems in a timely manner.
Debug application code to resolve customer issues.
Provide customer patches when required.
4-7 years of experience in Java 8 or higher.

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

java

quality-control

Job Details

At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.

Product intro

Test Hub is undergoing a transformation to better align our products to the end users’ requirements while maintaining our market leading position and strong brand reputation across the Test Management Vertical.

Go to our product page if you want to know more about https://smartbear.com/test-hub/ You can even have a free trial to check it out 😊

About the role

Senior Software Engineer Product Support Test Hub

As a Senior Software Product Support Engineer, you will be integral part of this transformation and will be solving challenging customer escalated problems in timely manner.

Reporting into the Support Manager you will be required to solve the customer escalated issues on priority and assist the Support team in problem resolution by hands-on participation, effectively communicate status, issues, and risks in a precise and timely manner.
You will debug the customer issue using the application code and provide the patch for the customer when it required.
You will interact with Engineering, QA and Support team while working on the Support escalated Cases.
We are looking for someone who can debug within the application code and provide solution to customer reported issues.
Also should be able to talk to customer in the call and provide technical explanation on their issue.
Also should provide the detailed RCA on the problem.
Should be able to provide the customer patch when needed.
Have 4-7 years of experience with hands on experience working in Java 8 platform or higher and hold a Bachelor’s Degree in Computer Science, Computer Engineering or related technical field required.

Note-

Should be able to provide on-demand weekend support

Willing to do rotational shift and on call.

Why you should join the SmartBear crew:

You can grow your career at every level.
We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

Our main goal at SmartBear is to make our technology-driven world a better place.
SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

"SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious."

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