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Service Advisor- 售後服務顧問

New Taipei City, Taiwan (On-site)

Service Advisor- 售後服務顧問

2 Hours ago • All levels • Administrative

About the job

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Job Description

The Service Advisor at Tesla Taiwan is responsible for addressing customer concerns related to vehicle maintenance and repairs. This includes determining if issues can be resolved remotely, escalating complex problems to supervisors, accurately recording data in the management system, and guiding customers through solutions. The role involves coordinating vehicle details before delivery, managing scheduling and communication with customers, and ensuring customer satisfaction with services performed. Additional responsibilities include assisting with insurance claims, vehicle appraisals, and monitoring repair progress. The advisor works closely with the technical team to ensure a high level of customer service. This position requires excellent communication, problem-solving, and organizational skills.

Must have:

Address customer concerns with high attention
Accurate data recording in management system
Excellent communication and problem-solving skills
Coordinate vehicle delivery and follow-up

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global EAP and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

Responsibilities:
• To address any customer concern with the highest level of response and attention.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

Responsibilities

工作內容:

招待親臨保養廠的顧客並提供解決方案
協助汽車出險理賠相關事宜承辦
協助保險理賠車身估價
跟進保修車輛開單、進度掌控、品質監控
解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
與廠內團隊議定維修時間，通知及與顧客講解維修情況
與顧客聯繫並安排車輛交還時間
跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

What You’ll Do

工作內容:

招待親臨保養廠的顧客並提供解決方案
協助汽車出險理賠相關事宜承辦
協助保險理賠車身估價
跟進保修車輛開單、進度掌控、品質監控
解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
與廠內團隊議定維修時間，通知及與顧客講解維修情況
與顧客聯繫並安排車輛交還時間
跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

What You’ll Bring

工作內容:

招待親臨保養廠的顧客並提供解決方案
協助汽車出險理賠相關事宜承辦
協助保險理賠車身估價
跟進保修車輛開單、進度掌控、品質監控
解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
與廠內團隊議定維修時間，通知及與顧客講解維修情況
與顧客聯繫並安排車輛交還時間
跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：