Service Advisor, Yokohama

The Service Front in Yokohama is responsible for managing customer interactions within Tesla's service center. This includes handling customer inquiries via phone and email, accurately assessing vehicle issues, coordinating repairs with technicians, managing vehicle check-in and check-out processes, and ensuring customer satisfaction. The role requires strong communication and problem-solving skills, proficiency in Tesla's internal systems, and the ability to work effectively with a team of service technicians. Responsibilities range from creating repair orders and managing vehicle inventory to resolving customer complaints and maintaining accurate customer records. The position is integral to upholding Tesla's commitment to providing top-tier customer service.