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Workday Help and Knowledge Management People Technology Partner

Keywords Studios (Player Support)

Shanghai, China (On-site)

Workday Help and Knowledge Management People Technology Partner

2 Months ago • Upto 10 Years • Administrative

About the job

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Job Description

Workday Help and Knowledge Management People Technology Partner required. Must have experience with Workday HR modules, particularly Workday Help and Knowledge Management, strong analytical skills, and reporting and analytics experience.

Must have:

Workday Help
Workday HR
Analytical Skills
Reporting & Analytics

Good to have:

Project Management
Workday Certification
Data Management
ServiceNow

Perks:

Base Salary
Social Insurance

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Description

Key Responsibilities:

•System Management: Oversee the daily operations of Workday Help and Knowledge Management functions, ensuring optimal performance and data integrity.

•User Support: Act as the primary point of contact for Workday Help queries and issues. Provide expert guidance, troubleshoot problems, and escalate complex issues as necessary.

•Data Management: Work with the ServiceNow team to maintain the accuracy and integrity of knowledge articles within ServiceNow. Perform regular data audits, clean-ups, and updates to ensure high data quality standards.

•Configuration and Optimization: Configure and optimize the Workday Help module to meet the evolving needs of the business. Implement enhancements, workflows, and new features as required.

•Stakeholder Collaboration: Work closely with HR, IT, and other business units to understand their needs and ensure they are met through effective use of Workday. Act as a liaison between end-users and technical teams.

•Training and Documentation: Develop and deliver training sessions for end-users on Workday Help and knowledge functions. Create and maintain comprehensive documentation, including user guides and FAQs.

•Reporting and Analytics: Develop and maintain reports and dashboards to monitor system performance, user adoption, and data accuracy. Provide insights and recommendations to support decision-making.

•Compliance and Security: Ensure all activities comply with organizational policies, data privacy regulations, and industry standards. Maintain robust security protocols to protect sensitive HR data.

•Continuous Improvement: Stay informed about the latest developments in Workday and HR technology. Proactively suggest improvements to enhance system efficiency and user experience.