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Live Support Specialist

Tbilisi, Georgia (On-site)

Live Support Specialist

2 Hours ago • All levels • Administrative • Undisclosed

About the job

3 skills required for this role

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Job Description

The Live Support Specialist monitors multiple chat dashboards, handles user queries promptly, coordinates with service managers, resolves disputes, and escalates complex issues. Responsibilities include maintaining chat discipline, verifying operator service quality, conducting initial technical investigations using Evolution Gaming systems, and providing resolutions to operators as needed. The role requires excellent communication, problem-solving skills, and the ability to work shifts, including nights. This position is crucial for ensuring a positive user experience and maintaining the high standards of Evolution's live casino services.

Must have:

Monitor multiple chat dashboards
Handle user queries promptly
Resolve disputes and escalate issues
Maintain chat discipline
Full professional English proficiency
Basic software application skills

Perks:

Inclusive and diverse workplace
Development oriented culture
Health Insurance
On-site Gym / Yoga lessons
Fit pass
Privilege card

Company Description

Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO).

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Evolution Georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market.

Evolution Georgia is pleased to announce a vacancy for Live Support Specialist position.

Job Description

To monitor multiple Chat dashboards;
To handle end users’ queries in live chat and ensure a prompt response;
To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity;
To resolve any end-users’ disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required;
To sustain discipline in the live chat;
To verify and ensure the quality of operators’ Live casino service from the end user’s perspective;
To perform initial technical investigation basing on the information in Evolution Gaming Back office and systems trained;
To provide resolutions of the investigated cases to the operators if asked by the manager.

Qualifications

Secondary education;
Full professional proficiency in English;
Basic user of standard software applications, including MS Office, Windows, etc.;
High sense of responsibility;
The ability to accurately fulfil the direct management orders and work tasks;
The ability to work in a team;
The ability to work in shifts (including night);
Detail-oriented;
Customer-oriented;
Good communication skills.

Additional Information

We offer:

Inclusive and diverse workplace
Development oriented organizational culture
Health Insurance
On-site Gym / Yoga lessons
Fit pass with corporate service at partner companies
Privilege card - corporate discounts with partner companies

If you are interested, please apply by adding your CV in English until February 12, 2025.

For more information please visit our careers page: www.evolutiongamingcareers.com

The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.

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About The Company

Evolution

313 Active Jobs

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.

Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.

The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.

Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds.

Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy

Followers must be 18+.

http://gambleaware.co.uk Please gamble responsibly. 🔞

Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.