APAC Lead, Solutions Consultant

1 Month ago • 15 Years +

Job Summary

Job Description

This role involves evaluating, improving, and transforming customer support models for GCS gold clients in the Asia Pacific region. Responsibilities include prioritizing market and regional needs, collaborating with various gTech and GBO teams, developing empowered teams to resolve escalations, creating innovative support services, and identifying trends to improve the overall customer experience. The ideal candidate will have 15+ years of experience in technical project management or a customer-facing role, 5+ years in people management, and excellent global communication and presentation skills. A deep understanding of Google's advertising solutions, the media landscape, and APAC LCS sales dynamics is crucial. The goal is to transform the GCS Ads experience and exceed advertiser expectations.

Must have:

15+ years experience in technical project management or customer-facing role
5+ years people management experience
Excellent global communication and presentation skills
Deep understanding of Google's advertising solutions and APAC market
Transform GCS Ads experience by prioritizing market needs
Develop empowered teams to exceed advertiser expectations

Good to have:

MBA or equivalent
5 years Digital marketing experience
5 years experience developing and scaling services
3 years experience managing teams and developing managers
Transformational leadership experience

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

customer-centric

presentation-skills

Job Details

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
15 years of experience in a technical project management or a customer-facing role.
5 years of experience in people management.

Preferred qualifications:

MBA or equivalent practical experience.
5 years of Digital marketing experience with advertisers and agencies.
5 years of experience developing and scaling services in partnership with peer teams and outsourced vendor leadership teams.
3 years of experience in managing teams and developing managers.
Experience in Transformational leadership and forward thinking approach, and ability to challenge the status quo to drive organizational change.
Excellent global communication and presentation skills drive thinking and big-picture outcomes, and bring direction to the work of the team; knowledge of Google’s advertising solutions, the media landscape, and APAC LCS sales dynamics.

About the job

In this role, you will evaluate, improve, and transform customer support models for GCS gold clients to meet the changing needs of customers. We are customer-centric for delivering customer service and a drive for continuous improvement.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Transform GCS Ads experience by prioritizing market and regional needs in the Asia Pacific region.
Partner within APAC by collaborating with various gTech and GBO teams.
Develop empowered teams to troubleshoot, resolve escalations, and exceed expectations for advertisers.
Create and deliver innovative support services tailored for clients across APAC markets.
Identify trends and implement systemic solutions to improve the overall customer experience beyond individual issue resolution.