Business Systems Analyst, Senior/Lead

Description

• Delivering solutions that improve business functions for Our company.
• Providing product ownership for application development/enhancements/fixes requested by an assigned business area.
• Developing business requirements and functional specifications.
• Building and contributing to the construction and delivery of IT roadmaps for the assigned business/functional area.
• Creating and maintaining constructive, positive partnerships between IT and assigned business/functional areas.
• Fully understanding the business processes of users in the areas of responsibility.
• Providing application and Subject Matter Expert (SME) support.
• Managing and resolving support issues and escalations as assigned.
• Ensuring root causes are identified and appropriately communicated and documented.
• Execute core configuration activities of ERP systems.
• Ensure proper financial postings and journal entries within the ERP framework.
• Map and configure processes related to warehouse and inventory management.
• Understand financial postings, journal entries, subledger activities, and General Ledger (GL) processes.
• Manage the flow of vouchers through the system.
• Analyze and map business processes to ERP system capabilities.
• Develop and maintain capability maps and heatmaps to assess how well business needs are met.
• Plan and prioritize future enhancements based on ROI and business value.
• Manage the lifecycle of system bugs, including creation, information addition, triage, and resolution.
• Collaborate with developers to ensure effective bug resolution.
• Communicate with users to confirm that solutions meet their needs.
• Lead smaller projects or initiatives from inception to completion.
• Suggest process improvements based on system capabilities.
• Ensure end-to-end ownership of processes, from identifying needs to implementing solutions.

• BA/BS in Computer Science, Business, or a related field.
• CBAP certification is an advantage.
• Highly preferred: MS Certified: Dynamics 365 Finance Functional Consultant Associate.
• 4+ years of experience in business systems analysis, data analysis, systems functional analysis, and business case development.
• Background in supporting Professional Services business units and familiarity with core business processes such as project management, resource management, timekeeping, expense management, services billing, and P&L.
• Experience with Tier-1 PSA tools—Tenrox preferred.
• Extensive experience with ERP systems, particularly in financial configuration and implementation.
• Familiarity with database management and basic programming for troubleshooting purposes.
• Knowledge of business intelligence tools for reporting and analysis.
• Strong technical, analytical, and problem-solving skills.
• Excellent oral and written communication skills.
• Ability to manage multiple projects, users, systems, and deadlines.
• Team player with a proactive problem-solving attitude.
• Experience with Tier-1 PSA tools—Tenrox preferred.
• Highly preferred: MS Certified: Dynamics 365 Finance Functional Consultant Associate.