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Client Operations Executive

Shanghai, China (On-site)

Client Operations Executive

21 Minutes ago • All levels • Operations • Campaign Management

About the job

2 skills required for this role

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budget-management

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Job Description

The Client Operations Executive at Amplifi supports client teams by providing operational support throughout the client lifecycle. Responsibilities include campaign coordination (ensuring materials are correctly distributed and meet client expectations), budget maintenance (tracking MPAs and budget details), reporting (generating templates and meeting client requirements), and client audits. This role requires collaboration with internal and external partners, implementing continuous improvement initiatives, managing client transitions (onboarding/offboarding), and supporting contract/records setup and system maintenance. The position is based in Shanghai, Haisu Plaza and is a full-time, fixed-term contract.

Must have:

Campaign coordination and operational support
Budget maintenance and reporting
Client relationship management
Process improvement
Client onboarding/offboarding support

The purpose of this role is to support client teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.

Job Description:

Key responsibilities:
Supports campaign timelines and delivers operational support in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly and to meet or exceed client specifications and expectations of quality
Engages and maintains relationships across Media Operations and key partners across all Media brands
Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses
Ensures client transitions, from onboarding through offboarding, are properly supported and managed
Partners with planning brands to provide operational support for client contract and records setup and system maintenance
Ensures budget maintenance and utilisation is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorisations (MPAs) and budget details
Maintains client reporting requirements and generate reporting templates in accordance with requirementsSupports brand leadership in performing client audits
Provides additional operational support as needed

Location:

Shanghai - Haisu Plaza

Brand:

Amplifi

Time Type:

Full time

Contract Type:

Fixed Term Contract (Fixed Term)

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About The Company

Dentsu

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We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.