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Cloud Technical Solutions Engineer, Infrastructure Compute (English)

Cloud Technical Solutions Engineer, Infrastructure Compute (English)

1 Month ago • 4 Years + • DevOps

About the job

15 skills required for this role

Test your skills to join the top 1% applicants for this job

networking

kubernetes

java

shell

html

javascript

cpp

unix

python

perl

sql

linux

google-cloud-platform

dns

communication

Job Description

As a Cloud Technical Solutions Engineer, Infrastructure Compute, you'll be part of a global team providing 24/7 support for customers migrating to Google Cloud. Responsibilities include troubleshooting technical problems (debugging, networking, system administration, documentation updates, coding/scripting), identifying root causes, improving supportability by collaborating with engineers and product managers, enhancing product usability through improvements to products, tools, processes, and documentation, and advocating for customer needs. You will work closely with internal stakeholders and cross-functional teams to resolve technical issues and improve Google Cloud's offerings. The role requires fluent English communication and may involve non-standard work hours.

Must have:

Bachelor's degree or equivalent experience
4+ years experience in Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP
Code reading/debugging skills (Java, C, C++, .NET, Python, Shell, Perl, or JavaScript)
Fluent English communication
Troubleshooting and problem-solving skills

Good to have:

Experience with IaaS solutions (Kubernetes, virtualization, cloud computing, security, monitoring, storage)
Experience with cloud storage solutions (SQL, Google App Engine, open source, cloud networking, distributed computing)
Knowledge of web technologies (HTTP, HTTPS, HTML, DNS)
Linux/Unix or Windows system administration knowledge

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Experience in reading or debugging code (e.g., Java, C, C++, .NET, Python, Shell, Perl, or JavaScript).
Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.

Preferred qualifications:

Experience with any of the following IaaS solutions: Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
Knowledge of basic web technologies (HTTP, HTTPS, HTML, DNS, etc.).
System/network administrator level knowledge of Linux/Unix or Windows systems.
Excellent troubleshooting, attention to detail, and written and verbal communication skills.

About the job

In this role, you will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will identify the root problem and improve supportability by working with a team of engineers and product managers. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work closely with multiple product and engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production. Understand customer issues and advocate for their needs with cross-functional teams.
Be available for non-standard work hours or shifts which may include weekend.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.